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Technical Support Specialist
2 months ago
Are you dedicated to delivering outstanding technical assistance and customer satisfaction? Do you excel in environments that require attention to detail and effective problem-solving skills?
If you resonate with this, HR Annie Consulting is in search of a committed Technical Call Center Agent to enhance our efforts in providing exceptional support to our esteemed clientele.
Position Highlights:
- Compensation: $22 per hour.
- Work Schedule: This is a full-time role, requiring 40 hours per week. The Call Center operates from 6am to 6pm PST, Monday through Saturday, with occasional Sunday shifts. Flexibility in working hours is essential.
Benefits & Advantages:
- Career growth opportunities, with all positions being posted internally first.
- Comprehensive benefits package available, including health, vision, and dental insurance, with significant contributions towards premiums.
- A friendly and casual workplace atmosphere.
- A supportive and collaborative team environment.
- Recognition programs to honor exceptional contributions.
About Us: Established in 2000, HR Annie Consulting specializes in delivering customized Technology Service and Support solutions to various industries. Our offerings encompass Call Center support, Flexible Field Force, Device Repair, and interactive kiosk systems. We are dedicated to providing high-quality services that adapt to the evolving needs of our clients.
Candidate Profile: As a Technical Call Center Agent, you should possess a proactive and detail-oriented mindset, thriving in fast-paced environments. Your strong communication skills, both written and verbal, will facilitate effective interactions with clients and colleagues, ensuring smooth collaboration and issue resolution.
Essential Qualifications:
- High school diploma or GED equivalent.
- Demonstrated reliability and punctuality.
- Experience in call center settings, with a preference for technical troubleshooting or support roles.
- Strong critical thinking and problem-solving abilities.
- Adaptability in communication and work style to suit various situations.
- Proactive approach to anticipating needs and addressing challenges.
- Solid technical skills, including systematic troubleshooting capabilities.
- Proven ability to manage multiple priorities effectively.
- Commitment to continuous improvement and organizational goals.
- Proficiency in English, both spoken and written.
Key Responsibilities: You will provide professional and timely technical and administrative support to clients through various communication channels.
Specific Duties Include:
- Delivering warm and professional assistance to clients, addressing both technical and non-technical inquiries through calls, emails, and chats.
- Documenting all interactions accurately using issue tracking systems.
- Identifying and suggesting updates to existing documentation as necessary.
- Balancing responsibilities between customer interactions and administrative tasks.
- Maintaining open and proactive communication with clients and management.
- Ensuring compliance with company policies and expectations in all work-related activities.
- Adapting to additional responsibilities as needed to support team objectives.
HR Annie Consulting is an equal opportunity employer. We value diversity and are committed to fostering an inclusive environment for all employees.
