Technical Support Specialist

2 months ago

Vancouver, Washington, United States Retail Imaging Management Group Full time

Job Type:

Full-time

Overview:

Are you enthusiastic about delivering technical assistance and outstanding customer service? Do you excel in an environment that demands attention to detail, effective communication, and problem-solving skills?

If this resonates with you, Retail Imaging Management Group is seeking a committed Technical Call Center Agent to enhance our mission of providing exceptional support to our esteemed clientele.

Key Information:

  • Compensation: $22 per hour.
  • Work Schedule: This is a full-time role, requiring 40 hours per week. The Call Center operates from 6am to 6pm PST, Monday through Saturday, with occasional Sunday shifts. Flexibility to work within these hours is essential.
  • Location: This position is entirely onsite.
Benefits and Advantages:
  • Opportunities for career advancement, with all open positions posted internally first.
  • A comprehensive benefits package, including health, vision, and dental insurance available within 60 days of employment, with substantial contributions towards premiums.
  • A casual and welcoming workplace atmosphere.
  • A supportive and collaborative team environment.
  • Internal recognition programs to honor exceptional contributions.
About Us: Established in 2000, Retail Imaging Management Group specializes in providing customized Technology Service and Support solutions to major retailers across the nation. Our offerings include Call Center support (both B2B and B2C), Flexible Field Force, Device Repair, and interactive kiosk systems. We are dedicated to delivering high-quality services that adapt to the evolving needs of our clients while ensuring cost-effective solutions.

Qualifications: As a Technical Call Center Agent, you should demonstrate a proactive and detail-oriented approach, thriving in fast-paced environments. Your strong written and verbal communication skills will facilitate effective interactions with clients and colleagues, ensuring smooth collaboration and issue resolution.

Additional qualifications include:
  • A high school diploma or GED equivalent.
  • Reliability and punctuality.
  • Preferred experience in call center settings, technical troubleshooting, or technical support.
  • Strong critical thinking and problem-solving abilities.
  • Adaptability in communication and work style to suit various situations and audiences.
  • A proactive mindset, anticipating needs and addressing challenges before they arise.
  • Strong technical skills, including systematic troubleshooting capabilities.
  • A proven ability to manage multiple priorities and deadlines effectively.
  • A commitment to continuous improvement and contributing to organizational goals.
  • Proficiency in English, both spoken and written.
Responsibilities: You will be tasked with delivering professional and timely technical and administrative support to customers through various communication channels.

Your responsibilities will include:
  • Providing friendly and professional assistance to customers, both technical and non-technical, through inbound/outbound calls, emails, chats, and other communication methods while adhering to response times and performance metrics.
  • Documenting all interactions accurately using issue tracking systems.
  • Identifying and communicating the need for updates to existing documentation in relevant databases.
  • Balancing responsibilities between handling calls, emails, and other non-customer-facing tasks.
  • Maintaining clear and proactive communication with customers and management.
  • Ensuring compliance with company policies and practices in all work-related activities.
  • Adapting to additional duties as required to support team objectives.
Equal Opportunity Employer: Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to fostering an inclusive environment for all employees.

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