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Salesforce Solutions Administrator

2 months ago

Boca Raton, Florida, United States ABHS Full time
Job Overview

The Salesforce Solutions Administrator will act as the primary liaison and systems authority for the ABHS Salesforce ecosystem and its array of offerings. This role is crucial for the ongoing enhancement and optimization of the Salesforce platform, focusing on requirement gathering, feedback integration, and the design of scalable solutions based on industry best practices. The Salesforce Solutions Administrator will play a vital role in refining business processes through platform automation, ensuring maximum operational efficiency and business benefits.

Key Responsibilities

Salesforce Platform Management

  • Function as the subject matter expert and platform manager for the Salesforce Cloud suite, including Salesforce Health Cloud, Salesforce Service Cloud, and Salesforce Marketing Cloud.
  • Oversee all aspects of user and license management, including user onboarding, deactivation, roles, profiles, permissions, groups, organization-wide defaults (OWD), rules, and access controls.
  • Handle all Salesforce configuration adjustments, encompassing flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reporting.
  • Conduct requirements gathering and execute projects on the Salesforce platform, leveraging best practices to deploy scalable solutions.
  • Act as the primary contact for Salesforce consultants and vendors.

Process Improvement, Project Coordination, and Support

  • Propose innovative ideas, processes, and modifications to enhance existing workflows.
  • Collaborate with cross-functional teams to assess current processes and design future state workflows, establishing clear requirements and specifications for Salesforce initiatives.
  • Employ project management methodologies to create detailed plans for the execution and delivery of Salesforce projects.
  • Assist stakeholders and users with escalated Salesforce support issues, ensuring timely resolution.

Data Management and Reporting

  • Support stakeholders and users in designing and configuring reports and dashboards that deliver critical insights for informed decision-making.
  • Provide expertise and assistance to the business intelligence team in data analytics projects and the development of models for business and clinical insights.
Required Qualifications
  • Extensive knowledge of Salesforce products with a minimum of 2 years of hands-on Salesforce Administration experience.
  • Familiarity with basic triggers and knowledge of Apex code.
  • Strong communication skills and attention to detail, with a commitment to excellence and the ability to provide clear instructions and train others.
  • Certification as a Salesforce Administrator with Trailhead Badges/Super Badges.
  • Exceptional ability to translate business needs into technical solutions.
  • Prior experience in DevOps/release management.
  • Capability to engage with stakeholders at all organizational levels.
  • Understanding of healthcare privacy regulations (HIPAA, HITRUST, etc.) and data transfer agreements.
  • Experience in the healthcare sector is highly advantageous.
  • Additional certification as a Salesforce Platform Developer is a plus.
  • Active participation in the Salesforce community is beneficial.
  • Willingness to travel occasionally as required by the role.