Global Experience Operations Director
7 days ago
About the Role
We are seeking a highly experienced Global Experience Operations Director to lead our digital transformation efforts and drive customer experience excellence across our global operations.
Company Overview
Abbott Laboratories is a leading healthcare company that provides life-changing technologies in diagnostics, medical devices, nutritionals, and branded generic medicines. Our mission is to improve the lives of millions of people around the world.
Salary and Benefits
The base salary for this position is $211,600.00 - $423,200.00 per year, with additional benefits including comprehensive health insurance, retirement plans, paid time off, and career development opportunities.
Job Description
As a Global Experience Operations Director at Abbott Laboratories, you will be responsible for developing and implementing a global customer experience strategy that aligns with our business objectives. You will lead a team of professionals in designing and delivering best-in-class customer experiences across all touchpoints and channels.
Your key responsibilities will include:
- Developing and executing a global customer experience vision and strategy
- Leading a team of customer experience professionals in designing and delivering best-in-class customer experiences
- Collaborating with cross-functional teams to ensure seamless customer experiences across all touchpoints and channels
- Developing and managing customer service metrics and benchmarks to measure performance
- Identifying areas for improvement and implementing changes to enhance customer satisfaction and loyalty
Required Skills and Qualifications
To succeed in this role, you will need:
- A bachelor's degree in business administration or a related field
- At least 15 years of experience in customer experience management or a related field
- Proven track record of success in developing and implementing customer experience strategies that drive business growth and improvement
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
Benefits
As an employee of Abbott Laboratories, you will enjoy a range of benefits, including:
- Comprehensive health insurance
- Retirement plans
- Paid time off
- Career development opportunities
Others
This is a unique opportunity to join a leading healthcare company and contribute to our mission of improving the lives of millions of people around the world. If you are passionate about customer experience and have a proven track record of success in this field, we encourage you to apply for this exciting opportunity.
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