Global Commercial, Digital and Customer Service Director
6 days ago
A Global Commercial, Digital and Customer Service Director is needed to lead the global commercial strategy, digital transformation initiatives, and customer service operations for Abbott Diabetes Care. This role will drive the integration of digital solutions to enhance customer experience, optimize commercial operations, and ensure the delivery of exceptional customer service across all regions.
Main Responsibilities:
- Develop and implement a global commercial strategy that aligns with the company's business objectives and market opportunities. Drive revenue growth through innovative sales and marketing initiatives.
- Lead digital transformation projects to enhance customer engagement, streamline operations, and leverage data analytics for informed decision-making. Champion the adoption of new technologies and digital tools.
- Oversee global customer service operations, ensuring high levels of customer satisfaction and efficient resolution of customer inquiries and issues. Implement best practices and continuous improvement initiatives.
Requirements:
- 15+ years of experience in commercial, digital, and customer service roles within the healthcare or medical device industry.
- 10+ years of experience managing globally diverse teams in a large global enterprise
- Executive presence and acumen for navigating strategic discussions with executive business leadership.
- Proven experience managing large digital transformation programs for global and complex projects that incorporate integration of functions and technologies. This position oversees at one time, many high visibility projects, products, and processes.
- Experience working with IT vendors and suppliers.
- Ability to bring insight, knowledge, best practices, and feedback to strategic discussions.
- Excellent presentation, communication, negotiation, influence, and collaboration skills.
- Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
- Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments. This position requires considerable balancing of demands for ongoing projects and ongoing strategy, with unanticipated demands.
- Demonstrated ability in building high performing teams, fostering a culture of innovation, and driving organizational change. This position requires work with cross-functional teams, cross-divisional teams, and global teams across a wide variety of programs.
- Experience with regulatory compliance and large-scale implementations.
About Us:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our team of professionals serves people in more than 160 countries. We are committed to advancing medical science and improving patient lives. At Abbott, we believe in developing strong partnerships between our employees, customers, and communities. We are passionate about delivering high-quality, effective products and services that make a positive impact on people's lives.
Salary Range:
$211,600 - $423,200 (base pay), plus performance-based incentives.
-
Global Commercial Transformation Leader
5 days ago
Alameda, California, United States Abbott Laboratories Full timeJob Description We are seeking a highly experienced and accomplished Global Commercial Transformation Leader to join our team at Abbott Laboratories. In this role, you will be responsible for driving the company's global commercial strategy, digital transformation initiatives, and customer service operations for Abbott Diabetes Care. The ideal candidate will...
-
Global Experience Operations Director
7 days ago
Alameda, California, United States Abbott Laboratories company Full timeAbout the RoleWe are seeking a highly experienced Global Experience Operations Director to lead our digital transformation efforts and drive customer experience excellence across our global operations.Company OverviewAbbott Laboratories is a leading healthcare company that provides life-changing technologies in diagnostics, medical devices, nutritionals, and...
-
Global Digital Transformation Director
3 days ago
Alameda, California, United States Abbott Laboratories Full timeAbout Abbott LaboratoriesWe are a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.The company is committed to making a meaningful...
-
Global Market Insights Director
3 days ago
Alameda, California, United States Abbott Laboratories Full timeEmbark on a challenging and rewarding career as Global Market Insights Director at Abbott Laboratories.With a rich history of innovation, we're a global healthcare leader that helps people live more fully at all stages of life. Our diverse portfolio spans diagnostics, medical devices, nutritionals, and branded generic medicines, serving over 160 countries...
-
Alameda, California, United States Abbott Full timeCompany OverviewAbbott is a global healthcare leader that has been shaping the future of medical innovation for over 130 years. Our mission is to help people live more fully at all stages of life by delivering high-quality products and services that improve their health and well-being.Salary RangeThe base salary for this position is $125,700 - $251,500 per...
-
Alameda, California, United States Abbott Laboratories Full timeJob Title: Data Insights Strategist for Global Customer Service ExcellenceAbout Abbott LaboratoriesAt Abbott Laboratories, you can do work that matters and have the opportunity to grow, learn, and care for yourself and your family. With a strong commitment to employee well-being, we offer excellent benefits, including free medical coverage, retirement...
-
Alameda, California, United States Abbott Full timeAs a leader in the healthcare industry, Abbott is committed to delivering life-changing technologies that improve people's lives. Our portfolio of products spans across diagnostics, medical devices, nutritionals, and branded generic medicines.About the OpportunityThe healthcare landscape has undergone significant changes in recent years, with consumers...
-
Alameda, California, United States Abbott Laboratories Full timeCompany OverviewAbbott Laboratories is a leading healthcare company that empowers individuals to take control of their health. With a rich history of innovation, we have established ourselves as a global leader in diagnostics, medical devices, nutritionals, and branded generic medicines.Estimated Salary Range$109,300.00 – $218,500.00 per year, varying...
-
Global Diabetes Management Financial Analyst
1 week ago
Alameda, California, United States Abbott Laboratories Full timeAbout the RoleWe are seeking a highly skilled Senior Financial Analyst to join our team in the Abbott Diabetes Care Division. As a key member of our finance team, you will play a crucial role in supporting and partnering with Global Finance & Commercial Area teams, focusing on sales and profit & loss (P&L) management.Key ResponsibilitiesSupport and partner...
-
Digital Commerce Strategist
7 days ago
Alameda, California, United States Abbott Laboratories Full timeUnlock Your Potential with Abbott LaboratoriesAt Abbott Laboratories, we're committed to helping people live more fully at all stages of life. Our diverse portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.About UsWe're a...
-
Global Analytics Project Manager
1 week ago
Alameda, California, United States Abbott Laboratories Full timeAbout UsAt Abbott Laboratories, we're a global healthcare leader dedicated to helping people live more fully at all stages of life. Our diverse portfolio of innovative technologies spans the spectrum of healthcare, from diagnostics and medical devices to nutritionals and branded generic medicines.We serve over 160 countries worldwide, employing a talented...
-
Digital Regulatory Affairs Strategist
1 week ago
Alameda, California, United States Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...
-
Alameda, California, United States Abbott Laboratories Full timeAbout Abbott LaboratoriesAs a global healthcare leader, Abbott Laboratories helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.Career Opportunities at AbbottWe're...
-
Global Customer Experience Lead
1 week ago
Alameda, California, United States Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We have over 114,000 colleagues serving people in more than...
-
Alameda, California, United States Abbott Laboratories Full timeAbout Abbott LaboratoriesAbbott Laboratories is a leading global healthcare company that empowers people to live their best lives. With a diverse portfolio of life-changing technologies, we deliver innovative solutions across diagnostics, medical devices, nutritionals, and branded generic medicines.Salary RangeThe estimated annual salary for this position is...
-
Alameda, California, United States Abbott Full timeAt Abbott, you can do meaningful work, grow, and learn, care for yourself and family, be your true self and live a full life. Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical...
-
Regulatory Expert for Global Compliance
7 days ago
Alameda, California, United States Collabera Full timeCollabera is a leading digital solutions provider, serving the world's most innovative organizations in technology, finance, telecom, and healthcare. We are seeking a highly skilled Regulatory Specialist II to join our team.As a key member of our global regulatory compliance team, you will be responsible for managing product registrations, conducting impact...
-
Market Access and Reimbursement Director
1 week ago
Alameda, California, United States Abbott Full timeCompany OverviewAt Abbott, we're committed to delivering life-changing innovations that make a meaningful difference in the lives of people around the world. With a diverse portfolio of products and services, our team is passionate about improving healthcare outcomes and transforming the way people live their lives.Salary RangeThe estimated salary for this...
-
Global Diabetes Management Strategist
1 week ago
Alameda, California, United States Abbott Laboratories Full timeAbout UsAbbott Laboratories is a global leader in healthcare, dedicated to improving lives through innovative technologies and solutions. Our diverse portfolio of products spans diagnostics, medical devices, nutritionals, and pharmaceuticals, helping people around the world live healthier, more fulfilling lives.Job OverviewWe are seeking a highly skilled...
-
Alameda, California, United States Abbott Laboratories Full timeAbout Abbott LaboratoriesAbbott is a renowned global healthcare leader, dedicated to helping people live more fully at all stages of life. Our comprehensive portfolio spans the spectrum of healthcare, encompassing leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.Job DescriptionWe are seeking an...
