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Healthcare Customer Service Representative

2 months ago

Frisco, Texas, United States American Cybersystems Full time

Position Overview:

American Cybersystems is seeking a dedicated Patient Services Specialist to join our team. This role is essential in providing comprehensive support to patients and ensuring a smooth administrative process within our healthcare facilities.

Role Responsibilities:

  • Conduct patient interviews to gather essential demographic and insurance details necessary for accurate medical record management.
  • Input and verify patient registration data in our computer systems, ensuring the integrity of information.
  • Deliver precise information regarding medical, financial, and procedural inquiries to patients and their families.
  • Assist in coordinating patient flow by directing individuals to appropriate locations, managing transport arrangements, and handling incoming calls.
  • Prepare necessary documentation and maintain an adequate inventory of supplies.

Required Knowledge, Skills, and Abilities:

  • Familiarity with patient registration protocols and documentation standards.
  • Understanding of medical insurance claim processes.
  • Proficient in using personal computers and relevant software applications.
  • Experience in maintaining patient records accurately.
  • Strong interpersonal and customer service capabilities.
  • Ability to verify patient demographic information and insurance eligibility.

Ideal Candidate: The preferred candidate will possess experience in customer service, with a background in clinical settings being highly advantageous. Excellent communication skills are essential for success in this role.

Benefits: American Cybersystems offers a competitive benefits package, which may include medical and pharmacy coverage, dental and vision insurance, 401(k) plans, health savings accounts, life insurance, and various paid leave options.

About American Cybersystems: We are a leading provider of staffing solutions, committed to delivering exceptional service and support to our clients and employees. Our mission is to create a diverse and inclusive work environment that fosters growth and opportunity.