Lease Operations Specialist

4 weeks ago

Silver Spring, Maryland, United States Avenue5 Residential, LLC Full time
Job Title:
Leasing Manager

At Avenue5 Residential, LLC, we're passionate about providing a quality living experience for our residents. As a Leasing Manager, you'll play a key role in achieving this goal by overseeing apartment rentals, move-ins, and move-outs, as well as lease renewals.

  • Conducts training, facilitates regular meetings, and coaches leasing consultants to optimize performance.
  • Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
  • Reviews and ensures lease applications have accurate information and payment has been collected before forwarding to property manager for approval.
  • Conducts outside marketing and employer outreach and reviews Internet and marketing ads.
  • May be required to perform marketing functions, such as identifying target markets, developing and implementing marketing plans, and coordinating, qualifying, and updating advertisements.
  • Maintains accurate and detailed records of traffic activity by entering it into the computer.
  • Assists with translating phone traffic into scheduled appointments with prospective residents to tour the property.
  • Provides follow-up with each prospective resident via phone, mail, or email.
  • Orients prospective and current residents to the property.
  • Processes renewal paperwork and ensures paperwork is delivered to current residents on a monthly basis.
  • Creates and maintains resident files, including reviewing move-in paperwork with new residents.
  • Coordinates move-in/out schedules with maintenance team and inspects apartments prior to resident move-ins to ensure they are in move-in condition.
  • Assists with processing work orders for residents and ensures they are completed in a timely manner.
  • Shops competitors and completes weekly market survey.
  • Assists with planning and implementing resident activities to increase resident retention.
  • Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
  • May be asked to assist with planning and implementing resident activities to increase resident retention.
  • Promotes positive resident relationships throughout their tenancy by ensuring requests are responded to promptly and accurately.
  • Assists with managing resident issues, including neighbor disputes.
  • Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
  • Minimum of one year of residential leasing and/or management experience is required.
  • Prior experience in Yardi or another equivalent property management system is required.
  • Basic level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
  • Sensitivity to confidential matters is required.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

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