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Community Leasing Associate

1 month ago

Silver Spring, Maryland, United States Fairfield Full time
About Fairfield

At Fairfield, we're passionate about creating exceptional and luxurious apartment living. As a leader in the multifamily housing industry, we've developed and acquired over 1000 communities since 1985. Our award-winning company employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Our Culture

We're proud to reflect our associates' contributions to our success in our culture. Our open-dialogue environment encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're committed to providing a rewarding career with personal growth.

About This Role

We're searching for a dynamic, top-performing salesperson with positive energy, an entrepreneurial spirit, and superior sales and customer service experience. As a Leasing Associate, you'll be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates. You'll drive the lease closing process by highlighting the quality of the community and the amenities available at the property. You'll determine the customer's needs, resolve and/or escalate to a higher level as permitted. You'll use your customer-friendly personality to diffuse/resolve difficult situations while nurturing relationships. You'll deliver unmatched service to residents to exceed their expectations, while maintaining resident retention. You'll meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction throughout the sales process.

Responsibilities

Customer Service & Sales
  • Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
  • Drive the lease closing process by highlighting the quality of the community and the amenities available at the property.
  • Determine the customer's needs, resolve and/or escalate to a higher level as permitted.
  • Use your customer-friendly personality to diffuse/resolve difficult situations while nurturing relationships.
  • Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
  • Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction throughout the sales process.
Operations
  • Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems.
  • Use Yardi accounting software to manage the leasing process.
Marketing
  • Complete marketing/advertising tasks, including updating social media sites.
  • Maintain knowledge about local market conditions; shop local competition.
Requirements
  • Minimum of one year experience in a customer service, sales, or retail position required.
  • Experience or knowledge in leasing or real estate a plus.
  • Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel.
  • Professional verbal and written communication skills required.
  • Ability to close a sale is highly preferred.
  • Knowledge of tax credit, fair housing, and trade practices a plus.
  • Experience using Yardi or other related property management accounting software a plus.
  • Experience using Microsoft platform, including Outlook, Word, Excel, required.
  • High school diploma or equivalent required.
  • Valid driver's license may be required.
  • Ability to work a flexible schedule, including weekends, evenings, and some holidays.