Sales and Service Director

4 weeks ago


Seattle, Washington, United States Sephora Full time
Job Overview: As a Sales and Service Director at Sephora, you will be responsible for implementing sales and service experiences that meet the company's standards. You will support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. The ideal candidate will have prior leadership experience, preferably in retail sales or services, and a passion for client service and teamwork.

Key Responsibilities:
  • Implementing Sales and Service Experiences: Develop and implement sales and service experiences that meet Sephora's standards.
  • Support and Coach Team: Support and coach team members in selling, service, and operations.
  • Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.
  • Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.
  • Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.
Benefits: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here

Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.

Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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