Sales and Service Director

4 weeks ago


Seattle, Washington, United States 24 Hour Fitness Full time

Job Summary

The Sales and Service Manager at 24 Hour Fitness is responsible for delivering an exceptional sales and service experience to all guests and members. This includes hiring and developing talented team members, building relationships, and translating the value of 24 Hour Fitness product and service offerings.

Key Responsibilities

  • Lead a team of Sales and Service Experts and Sales and Service Associates to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
  • Implement and oversee ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
  • Manage overall performance, engagement, and personnel matters for Sales and Service team members.
  • Drive all new sales efforts within the club, including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club-specific sales offerings.
  • Develop business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.

Requirements

  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
  • Possess a strong member-centric focus and be comfortable in engaging with members in person.
  • Respond professionally to requests and inquiries from guests, members, and team members.
  • Possess strong organizational skills to execute and prioritize multiple tasks.

Benefits

  • Free Club Membership
  • Employee Assistance Program (EAP)
  • Basic Group Life and AD&D Insurance ($10,000)
  • 401k Savings and Investment Plan
  • Medical/Dental/Vision Benefits
  • Paid Time Off
  • Sickness Benefits

Compensation

$28.25 per hour



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