Service Excellence Coordinator
1 month ago
Customer Service Role
Sansom Consulting is seeking a dedicated customer service representative to join our team. We specialize in providing innovative solutions for material handling equipment and are looking for someone who can enhance our customer experience. This position involves a blend of sales and support, with approximately 70% of your time focused on selling parts and 30% on tracking orders.
Key Responsibilities
- Engage with customers to understand their needs and provide effective solutions.
- Handle customer inquiries and complaints with empathy and professionalism.
- Maintain accurate records of customer interactions and transactions.
- Process orders, refunds, and account adjustments efficiently.
- Collaborate with various teams to ensure customer satisfaction and product knowledge.
- Identify opportunities for upselling additional products and services.
- Assist in preparing customer service reports through data analysis.
Company Culture
- Emphasize collaboration and teamwork.
- Focus on solution-driven excellence and a positive attitude.
- Encourage a determined work ethic and pride in our services.
Compensation and Benefits
- Competitive hourly wage between $20-$25.
- Standard working hours from 8 am to 4 pm, Monday to Friday, with flexibility after an initial period.
- Comprehensive healthcare and dental plans.
- Paid time off and retirement savings options.
Qualifications
- High School Diploma required.
- 2-4 years of experience in sales or customer service preferred.
- Strong communication and problem-solving skills.
- Ability to work collaboratively in a team environment.
- Experience with NetSuite is a plus.
We invite qualified candidates to consider this opportunity to contribute to our mission of delivering exceptional customer service.
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