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Service Operations Coordinator

2 months ago

Shakopee, Minnesota, United States Ziegler CAT Full time

Service Operations Coordinator Role at Ziegler Cat

Ziegler Cat is on the lookout for a dedicated Service Operations Coordinator to deliver essential administrative assistance to our service department. The successful candidate will possess a strong mechanical understanding along with exceptional organizational, customer service, and communication abilities. This position entails overseeing work orders and performing clerical duties related to service repair activities.

Key Responsibilities:
  • Respond to phone inquiries and assist customers who visit in person
  • Initiate and finalize shop work orders with appropriate categorization
  • Assign codes to work orders for billing purposes
  • Track work orders from initiation to invoicing
  • Examine daily work orders to confirm their current status
  • Authorize daily labor hours and manage cash on delivery collections
  • Keep records associated with work orders
  • Systematically organize and archive work orders for documentation
  • Oversee external purchases and prepare reports for management
  • Collaborate effectively with colleagues and supervisors
Required Qualifications:
  • High School Diploma or GED is mandatory; a 2-year degree is preferred
  • Possess a positive attitude and a collaborative spirit
  • Personal Attributes: Detail-oriented, Efficient, Committed, Team-oriented
  • Strong customer service and computer proficiency
  • Experience in heavy machinery, agriculture, or automotive sectors is advantageous
Physical Requirements:
  • Ability to stand, walk, sit, use hands, communicate, and hear
  • Work environment includes both indoor and outdoor settings with moderate noise levels

This job description outlines the general responsibilities of the role. Ziegler Inc. is committed to equal opportunity employment. For further details, please refer to our official website.