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Service Operations Coordinator

2 months ago

Shakopee, Minnesota, United States Ziegler Cat Full time

Service Operations Coordinator at Ziegler Cat

Ziegler Cat is seeking a dedicated Service Operations Coordinator to oversee and finalize service requests for our branch. This role demands proficient computer skills, exceptional organizational capabilities, and a foundational understanding of mechanical systems to guarantee precise and prompt customer billing. Beyond managing service requests, the position entails providing administrative assistance for the overall operations of the branch.

Key Responsibilities:
  • Support for D365 Branch - Service
  • Finalize service requests
  • Generate purchase orders for parts, supplies, and services
  • Review service reports for precision
  • Resolve WIP/service request issues
  • Collaborate with the warranty department
  • Assist with purchase order disputes and inquiries
  • Build relationships with new suppliers
  • Oversee repair quality
Data Integrity:
  • Correct customer information inaccuracies
  • Follow up on pending payments to suppliers
  • Address warranty questions
  • Coordinate with Sales to collect missing customer information
  • Identify opportunities for manufacturer reimbursements for loaners

Additionally, provide further administrative support as required, including serving as the primary point of contact, managing uniforms and fleet upkeep, assisting with events, and supervising retail areas.

Qualifications:
  • High School Diploma or GED is required; an Associate's degree is preferred
  • 3+ years of relevant industry experience is preferred
  • Proficient in Microsoft Office Suite
  • Intermediate mechanical knowledge in heavy machinery, agriculture, or automotive sectors
  • Strong attention to detail and ability to work autonomously
  • Team-oriented with effective communication skills
Physical Requirements:
  • Ability to lift/carry up to 10 lbs
  • Standing, walking, manual dexterity, and communication skills are essential

This overview outlines the responsibilities and qualifications for the Service Operations Coordinator position at Ziegler Cat. Ziegler Inc. is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. Join our team and contribute to our mission.