Technical Support Specialist

2 weeks ago

Austin Texas, United States GCS Technologies Full time
Job Summary

GCS Technologies is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide remote and on-site technical support to customers, troubleshooting and resolving technical issues related to Microsoft Azure and Office 365 Administration.
  • Track time and provide detailed troubleshooting notes as you work.
  • Participate in after-hours support rotation and be available for implementation and deployment tasks.
Requirements
  • Intermediate knowledge of Windows Server and Desktop OS (all versions), public cloud technologies (Microsoft Azure and 365), MacOS and Linux operating systems, common Desktop Applications (Office, etc.), and common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.).
  • Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery) and Virtualization Technologies (VMware vSphere and Hyper-V).
  • Familiarity with VOIP solutions, such as Ring Central, and basic scripting knowledge (PowerShell, Bash, Python).
  • Standard Networking (Routing, Switching, Firewalls) skills, specifically Meraki, Sonicwall, Cisco, and Dell.
  • Ability to administer Remote Desktop Services and participate in after-hours support rotation.
Additional Requirements
  • Must pass background screening and be able to lift 20 lbs.
  • Ability to work in a team and communicate effectively, entering billable time and notes into ticketing system in real time.
  • Certifications: Preference is given to well-certified individuals.
  • Experience: 2+ years experience in a help desk or network support position.
  • Education: Degrees are valued but not required; we prefer experience and certifications.
Benefits
  • 75% to 100% work-from-home options if based in Austin, TX.
  • Flexible Paid Time Off.
  • Medical/Dental/Vision Insurance available.
  • Life and AD&D Insurance.
  • Disability Insurance.

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