Technical Support Specialist

2 weeks ago


Plano Texas, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our support team, you will play a critical role in providing technical assistance to our valued customers.

Key Responsibilities
  • Provide technical support to customers and partners, ensuring timely and effective resolution of issues.
  • Develop and maintain technical documentation, including knowledge base articles and technical bulletins.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Participate in technical discussions and provide input on product development and improvement.
  • Provide on-call support 24x7 as needed, ensuring seamless support to our customers.
Requirements
  • Strong technical skills and experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.
  • Experience with technical documentation and knowledge base management.
What We Offer

As a Technical Support Specialist at Palo Alto Networks, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a meaningful contribution to our customers' success.



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