Cross-Functional Business Analyst

1 day ago


Hawthorne, California, United States SpaceX Full time
Key Responsibilities

As a Cross-Functional Business Analyst, you will be responsible for providing end-user support for our custom-built enterprise software solution. This includes:

  • Investigating root causes of software issues to figure out the best solution
  • Guiding customers with clear steps and procedures to overcome system complexities
  • Identifying and managing solutions for systemic software bugs and discrepancies

You will also support application product teams in enterprise software maintenance and implementations. Your key responsibilities will include:

  • Eliciting business problems and documenting software requirements with success criteria
  • Conducting product testing and providing deployment support for new applications
  • Marketing software launches and implementations while managing problems


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