Service Advocate II

2 weeks ago


West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time
Position Overview

We are seeking a dedicated Customer Service Advocate II to join our team at BlueCross BlueShield of South Carolina. In this role, you will play a crucial part in addressing customer inquiries and providing exceptional support.

Key Responsibilities
  • Respond to a variety of customer inquiries, ensuring clarity and satisfaction.
  • Utilize problem-solving skills to address non-routine inquiries that may require deviation from standard procedures.
  • Conduct thorough research to provide accurate information and solutions to customers.
  • Collaborate with team members to enhance service delivery and improve customer experience.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to delivering high-quality customer service. Experience in claims processing or a related field is preferred.

Join us in making a difference in the lives of our customers by providing them with the support they need.



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