Product Support Specialist

2 days ago


Jersey City, New Jersey, United States Teledyne Full time
Job Summary

The Project Engineer (PE) plays a critical role in supporting ITS and Security products for key customers across EMEA, both in-house and on-site.

Key Responsibilities
  • Serve as the primary technical contact for assigned projects.
  • Provide expert application, integration, and product support to customers and internal teams.
  • Review tender specifications and collaborate with sales engineers to offer the best solution based on customer requirements.
  • Assist with system commissioning, system upgrades, and conduct full system acceptance testing.
  • Create as-built and system maintenance documentation.
  • Provide system-specific user/maintenance training.
  • Deliver remote and on-site technical support to internal and external stakeholders.
  • Guide technical support representatives in troubleshooting applications and products.
  • Take ownership of assigned projects and escalated support cases from inception to resolution.
  • Collaborate with product engineering teams to report and address identified issues.
Requirements
  • A technical degree in electronics is required.
  • Minimum of five years' experience as a support engineer, preferably in the traffic or security electronics sector.
  • Willingness to travel domestically and internationally (approximately one week per month).
  • Demonstrated ability to work autonomously while collaborating with sales, product management, support, and service teams to ensure a high-quality customer experience.
  • Proven experience with technical installation and troubleshooting of CCTV systems, servers, and network equipment.
  • Proficiency in Microsoft Office tools (Outlook, Word, Excel) is required.
  • Strong working knowledge of Linux OS (CentOS/Red Hat), Windows Server, and Docker platforms. Python scripting experience is a plus.
About Teledyne

Teledyne is a leading provider of enabling technologies for industrial growth markets. We enable many of the products and services you use every day. Our technologies include sensing, transmission, and analysis of information for aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging, and pharmaceutical research.



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