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App Production Support Specialist

2 months ago

Jersey City, New Jersey, United States Apex Systems Full time
Job Title: App Production Support

Apex Systems is seeking a highly skilled App Production Support professional to join our team. As a key member of our support team, you will be responsible for providing timely and effective support to our clients in the Counterparty Credit Risk space.

Key Responsibilities:
  • Respond to and resolve business queries and feed/batch support items in a timely and accurate manner.
  • Manage user query mailboxes and ensure timely and appropriate responses are provided.
  • Utilize ITSM, JIRA, ITRS, and other framework tools to make updates and produce reports.
  • Provide timely and accurate user notifications and management escalations as needed.
  • Document and manage knowledge to ensure continuity and efficiency.
  • Coordinate and perform Business Continuity testing and related paperwork.
  • Organize and run meetings independently for issue resolution.
  • Identify scope for automation to reduce manual, repeating tasks.
Requirements:
  • 5+ years of Production Support experience.
  • Strong SQL knowledge.
  • Strong UNIX/LINUX knowledge.
  • Knowledge of Software Development Life Cycle.
  • Working knowledge of ITIL.
  • Excellent verbal and written communication skills.
  • Excellent project and time management skills.
Benefits:

As a W2 contract support specialist for App Production, you will be eligible for benefits through Apex Systems for the contract period, a W2 hourly rate, weekly pay, and direct deposit.

Apex Systems is an equal opportunity employer and encourages female and minority applicants to apply.