Production Support Specialist
2 days ago
Software Guidance & Assistance, Inc. (SGA) is seeking a skilled Production Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our clients' IT systems.
Key Responsibilities:- Lead Major Incident calls and drive root cause analysis to resolve critical production issues.
- Troubleshoot and debug system components to resolve technical issues in complex environments.
- Analyze proposed application designs and provide feedback on potential gaps or recommendations for optimization.
- Contribute to Monthly Service Reviews (MSR) with Development partners to discuss KPI metrics.
- Participate in Disaster Recovery/Loss of Region events and execute tasks as needed.
- Collaborate with teams to resolve application issues and escalate as necessary.
- Support audit requests and provide documentation and evidence as required.
- Plan and execute certificate creation/renewals as needed.
- Create, modify, and monitor dashboards to aid in observability.
- Minimum 5 years of relevant Production support experience.
- Bachelor's degree preferred or equivalent experience.
- Hands-on experience in Unix, Linux, Windows, SQL/PLSQL.
- Familiarity with relational databases (DB2, Oracle, Snowflake).
- Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda).
- Cloud Technologies (AWS services, Azure, OpenShift, RDS Aurora, Postgress).
- Scheduling Tool experience (CA AutoSys, Control-M).
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss).
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka).
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript).
- ETL tools experience (Informatica Datahub/IDQ, Talend).
- Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid).
- Mainframe scheduling (Job abends, Predecessor/Successor).
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission is to solve big IT problems with a more personal, boutique approach. We match consultants like you to more than 1,000 engagements each year. We value customer service, employee development, and quality and integrity in everything we do. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
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