Application Support Specialist
3 days ago
Apex Systems is seeking a skilled Application Support professional to join our team. As an Application Support Specialist, you will be responsible for providing technical support and troubleshooting for our clients' custom applications and reports.
Key Responsibilities:- Attend daily and weekly conference calls to stay informed and address technical queries
- Respond to technical queries via email, IM, and telephone in a timely and professional manner
- Take ownership of issues from reporting to resolution, ensuring prompt and effective resolution
- Provide day-to-day production support services for custom applications and reports
- Ensure smooth operation of systems and provide product support
- Knowledge of operating systems, middleware, databases, web servers, and batch control
- Support assigned systems and projects with a broad conceptual understanding of technology and business needs
- Anticipate customer needs and communicate effectively with various audiences
- Utilize analytical and diagnostic skills to resolve complex issues and make sound decisions
- Linux/UNIX environment experience, with comfort managing Unix environments
- Database knowledge, including Oracle DB and SQL DB
- Job scheduling experience, including batch scheduling with Autosys
- Monitoring experience, including knowledge of ITRS Geneos or similar tools
- Scripting knowledge, including general scripting and debugging
- Scripting experience with Python and Java
- Experience working in a brokerage house environment
Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment. If you require an accommodation during the application process, please contact our Employee Services Department.
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