Application Support Specialist
4 days ago
Apex Systems is seeking a highly skilled Application Support Specialist to join our team. As a key member of our production support team, you will be responsible for providing timely and effective support to our clients.
Key Responsibilities:- Respond to and resolve business queries for Counterparty Credit Risk space.
- Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
- Respond to and resolve feed and batch support items, Manage alerts and monitoring.
- Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
- Incident management - provide timely and accurate user notifications as well as management escalations when needed.
- Documentation and knowledge management.
- Follow up and coordinate resolutions with various development teams.
- Assist with metrics reporting.
- Coordinate and perform Business Continuity testing and related paperwork.
- Organize and run meetings independently for issue resolution.
- Identify scope for automation to reduce manual, repeating tasks.
- 5+ years of Production Support experience.
- Strong SQL Knowledge.
- Strong UNIX / LINUX knowledge.
- Knowledge of Software Development Life Cycle.
- Working knowledge of ITIL.
- Strong verbal and written communication skills.
- Excellent project and time management skills.
- Ability to work in a multi-regional team.
- W2 hourly rate.
- Weekly pay.
- Direct deposit.
Apex Systems is an equal opportunity employer and encourages female and minority applicants to apply. We are committed to providing a diverse and inclusive work environment.
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