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Product Support Specialist
2 months ago
As a Fircosoft Application Specialist at HCL Technologies, you will play a critical role in supporting the Fircosoft Sanctions screening systems and services within the Compliance Technology division. Your primary responsibility will be to ensure the bank meets all its risk, legal, and regulatory responsibilities and obligations in connection with Sanctions Screening, Know Your Customer (KYC), and Anti-Money Laundering (AML).
Key Responsibilities- Plan, design, develop, and implement code/configuration for Fircosoft applications (Firco Continuity and Firco Trust)
- Perform analysis to determine and verify business requirements, flows, and deliverables for projects
- Troubleshoot issues in all environments and perform root cause analysis
- Maintain high customer satisfaction through the delivery of high-quality and timely solutions to problems
- Monitor and provide application support for Dow Jones Factiva list
- Communicate effectively and proactively with business users, support teams, vendors, and all stakeholders
- Multi-task and work on multiple projects with varying priorities and deadlines
- Create and execute test cases and scripts for testing of changes and releases
- Upgrade system software working in conjunction with users
- Proven hands-on experience with real-time payments and Fircosoft Sanction Screening (Firco Continuity and Firco Trust)
- Proven hands-on experience working with Firco Utilities FMM, FML, FUM, FFFClassic etc.
- Hands-on experience with Firco Continuity V6 upgrade is a plus
- Strong knowledge and experience with sanctions screening, AML transaction monitoring, and other compliance functions
- Bachelor's Degree in Computer Science or a related discipline and/or at least 5 years' experience in implementing technologies and/or vendor platforms to service business needs
- Demonstrated experience with development, system design, and integration
- Experience in UNIX and Windows shell scripting for process automation
- Experience with SQL scripting (Oracle, MS SQL)
- Experience working with Scheduling software tool (TWS etc.), File Transfer process (MQFTE etc.) is a plus
- Experience in waterfall and agile development
- Excellent verbal and written communication skills with the ability to articulate concepts and ideas to diverse audiences
The ideal candidate will have experience within financial services and understand the business criticality of a production environment for payments.
