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Customer Service Manager

2 months ago


Minneapolis, Minnesota, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office associates.

Key Responsibilities

  • Staff Management
    • Recruit, train, and develop a team of front office associates to provide excellent customer service and ensure the efficient operation of the front desk.
    • Conduct performance evaluations and provide coaching to improve staff performance.
  • Customer Service
    • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Ensure that all guest interactions are handled with a high level of professionalism and courtesy.
  • Front Desk Operations
    • Manage the front desk operations, including checking guests in and out, handling room assignments, and resolving any issues related to guest rooms.
    • Ensure that all front desk transactions are accurate and up-to-date.
  • Communication
    • Communicate effectively with other departments, including housekeeping and engineering, to ensure that guest requests are met in a timely and efficient manner.
    • Collaborate with other team members to resolve any issues or concerns that may arise.

Requirements

  • Leadership Skills
    • Proven leadership skills, with experience in managing a team of front office associates.
  • Customer Service Skills
    • Excellent customer service skills, with the ability to provide exceptional service to guests.
  • Communication Skills
    • Effective communication skills, with the ability to communicate clearly and professionally with guests and other team members.
  • Problem-Solving Skills
    • Strong problem-solving skills, with the ability to resolve issues and concerns in a timely and professional manner.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Front Desk Supervisor looking for a new challenge, we encourage you to apply.