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Customer Service Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office associates.
Key Responsibilities
- Staff Management
- Recruit, train, and develop a team of front office associates to provide excellent customer service and ensure the efficient operation of the front desk.
- Conduct performance evaluations and provide coaching to improve staff performance.
- Customer Service
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Ensure that all guest interactions are handled with a high level of professionalism and courtesy.
- Front Desk Operations
- Manage the front desk operations, including checking guests in and out, handling room assignments, and resolving any issues related to guest rooms.
- Ensure that all front desk transactions are accurate and up-to-date.
- Communication
- Communicate effectively with other departments, including housekeeping and engineering, to ensure that guest requests are met in a timely and efficient manner.
- Collaborate with other team members to resolve any issues or concerns that may arise.
Requirements
- Leadership Skills
- Proven leadership skills, with experience in managing a team of front office associates.
- Customer Service Skills
- Excellent customer service skills, with the ability to provide exceptional service to guests.
- Communication Skills
- Effective communication skills, with the ability to communicate clearly and professionally with guests and other team members.
- Problem-Solving Skills
- Strong problem-solving skills, with the ability to resolve issues and concerns in a timely and professional manner.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Front Desk Supervisor looking for a new challenge, we encourage you to apply.