Customer Service Liaison

2 weeks ago


Minneapolis, Minnesota, United States Kerecis LLC Full time

**Job Summary**

The Customer Service Representative at Kerecis LLC is responsible for managing customer inquiries and directing them to the appropriate contact. This role interacts with customers to provide information in response to product and service inquiries and provides support to the Sales Operation team and Salespeople.

**Key Responsibilities**

  • Manage a high volume of incoming customer interactions
  • Ease the burden on the Sales Operation team by handling communication with Salespeople
  • Build sustainable relationships and trust with customers by handling questions and concerns with speed and professionalism
  • Process customer orders and assist with internal tasks to support Salespeople in the field
  • Provide accurate, valid, and complete information by utilizing the right resources
  • Follow established communication procedures, guidelines, and policies
  • Take the extra step to engage customers and provide exceptional service

**Requirements**

  • Excellent customer support experience or previous experience as a Client Service Representative
  • Strong phone handling skills and active listening
  • Familiarity with CRM systems
  • Customer orientation and ability to adapt/respond to different types of people
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


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