Customer Service Director

2 weeks ago


Minneapolis, Minnesota, United States PCA Full time
Customer Service Manager

At PCA, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Manager, you'll play a critical role in driving this mission forward.

Key Responsibilities:
  • Provide guidance and support to customer service representatives to ensure accurate and timely order processing, delivery, and invoicing.
  • Collaborate with scheduling, production, and shipping teams to maintain on-time delivery and ensure customer satisfaction.
  • Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments.
  • Develop and implement training programs to enhance staff skills and knowledge, including making personnel decisions on employee hire, compensation, evaluation, and disciplinary action.
  • Investigate and resolve customer complaints, including billing issues or credit requests, and communicate common problems to internal departments as necessary.
  • Recommend changes and improvements to products, services, policies, and operations to better fulfill customer needs.
  • Manage on-hand inventory levels and reconcile to customer orders, forecasts, and just-in-time schedules.
Requirements:
  • Bachelor's degree or equivalent.
  • Seven years' previous work experience in a customer service role, including experience in managing people and handling customer orders on an order entry system.
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook.
Preferred Requirements:
  • Bachelor's degree in Business.
  • Previous experience using an automated order entry system.
  • Experience in the manufacturing sector, containerboard, and corrugated packaging industry.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.



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