Customer Service Manager II

5 hours ago


Minneapolis, Minnesota, United States Canteen North America Full time
Job Summary

Canteen North America is seeking a highly skilled Customer Service Manager II to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Conduct site visits to ensure compliance with local and national account standards
  • Assist branches with grand openings and ensure a smooth transition
  • Develop and implement action plans to improve sales and customer retention
  • Coordinate efforts to improve customer experience and retention at the point of sale
  • Build retail pricing opportunities and encourage repeat sales
  • Drive compliance to merchandising standards and assess performance by location
  • Perform the job functions of the Route Driver position, including driving a company vehicle and delivering products
Requirements:
  • Bachelor's degree or equivalent combination of education and experience
  • 3 years driving experience required
  • Valid Non-CDL Class C driver's license and good driving record
  • Preferred 1-2 years' experience in a customer service position or related experience
  • Route management, retail, and merchandising experience preferred
  • Ability to operate or willingness to learn material handling equipment
  • Food and beverage experience
  • Excellent communication skills required
  • Must be able to travel to client sites
  • Must be passionate about providing world-class service to our clients and customers
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Comprehensive training and support

Canteen North America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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