Retail Operations Leader

2 weeks ago

Santa Maria, California, United States Loris Full time

Job Type

Full-time

Position Overview

The role of a Retail Operations Leader encompasses more than just overseeing sales. At Lori's, you will create a welcoming environment for joy and support during challenging times. You will offer products and services that uplift, inspire, and provide comfort. As a Retail Operations Leader in our gift shop, your primary responsibility will be to deliver outstanding customer service while fostering a heartfelt connection with guests, ensuring an exceptional shopping experience.

KEY RESPONSIBILITIES:

Retail Operations Leaders are instrumental in driving sales, establishing a positive atmosphere for the team, and achieving performance targets. Reporting to the District Sales Leader, you will cultivate a sales-oriented team to thrive. Your responsibilities will include:

  • Building relationships with hospital representatives to address concerns, introduce new marketing initiatives/products, and follow up on previous inquiries.
  • Recruiting and mentoring sales personnel on all facets of sales for Lori's Gifts, including sales strategies, product knowledge, promotions, and operational procedures.
  • Motivating and managing the sales team daily to ensure store sales objectives are achieved.
  • Providing constructive performance feedback to all team members and establishing timelines for goal attainment.
  • Identifying opportunities to enhance employee and store productivity while driving sales growth.
  • Maintaining optimal staffing levels by recruiting, selecting, onboarding, and training new employees.
  • Ensuring merchandise availability by managing inventory levels effectively.
  • Promoting merchandise through adherence to advertising, sales promotions, and display strategies.
  • Safeguarding merchandise and ensuring employee safety by following security protocols.
  • Contributing to team success by achieving related objectives.
  • Coordinating staff schedules to guarantee adequate shift coverage.
  • Addressing all escalated customer service issues.
  • Executing daily operational tasks with efficiency and diligence.
  • Implementing and adhering to Lori's Gifts operational procedures.
  • Performing additional tasks as assigned.

This list of responsibilities is not exhaustive and may not encompass all functions for ADA purposes.

QUALIFICATIONS:

• A minimum of 2 years of retail experience, including at least 1 year in a management or supervisory role.

• High School diploma or GED; a college degree is preferred.

• Experience in evaluating and hiring retail staff.

• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.

• Ability to lift up to 30 pounds and stand for extended periods.

• Willingness to open and close the store independently when required.

• Previous experience in specialty or large retail environments is advantageous.

ABOUT US:

We are integral to the hospital experience. Our guests visit our store locations for various reasons while supporting loved ones in the hospital or during breaks at work. Lori's Gifts has been a unique retailer serving over 300 hospitals nationwide for over 40 years. Our continued growth is attributed to our compassionate employees who maintain strong relationships with the hospitals we serve. We are dedicated to enhancing our protocols to ensure a safe environment for both our employees and guests.

BENEFITS:

• Health Insurance and prescription coverage.

• Legal assistance program.

• Commuter benefits.

• Paid time off.

• Generous employee discounts.

EQUAL EMPLOYMENT OPPORTUNITY:

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We take pride in being an equal opportunity workplace.

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