Retail Operations Leader

2 weeks ago

Santa Maria, California, United States Lori's Gifts Full time

Position Overview:

The role of a Retail Operations Leader encompasses much more than mere sales transactions. At Lori's Gifts, you will create a welcoming environment that brings joy and support to individuals during their times of need. Your focus will be on providing products and services that nurture, inspire, and offer comfort. As a Retail Operations Leader in our gift shop, your primary responsibility will be to deliver outstanding customer service while fostering an exceptional Guest experience.

Key Responsibilities:

As a Retail Operations Leader, you will drive sales performance, set the standard for your team, and enhance performance metrics. Reporting directly to the District Sales Leader, you will cultivate a sales-oriented team to achieve success. Your responsibilities will include:

  • Building relationships with hospital representatives to address concerns, introduce new marketing initiatives, and follow up on previous requests.
  • Recruiting and mentoring sales personnel on all facets of sales for Lori's Gifts, including sales techniques, product knowledge, promotions, and operational procedures.
  • Motivating and managing the sales team daily to ensure that store sales targets are met.
  • Providing constructive performance feedback to all team members and establishing timelines for goal achievement.
  • Identifying strategies to enhance employee productivity and drive sales growth.
  • Maintaining optimal staffing levels by recruiting, selecting, orienting, and training new employees.
  • Ensuring merchandise availability by managing inventory levels effectively.
  • Marketing products by adhering to advertising, promotional, and display strategies.
  • Safeguarding merchandise and ensuring employee safety by following security protocols.
  • Contributing to team success by achieving related objectives.
  • Managing staff schedules to guarantee adequate shift coverage.
  • Addressing all escalated customer service issues.
  • Completing daily operational tasks with diligence and efficiency.
  • Implementing and executing Lori's Gifts policies and procedures.
  • Performing other assigned duties as necessary.

Qualifications:

The ideal candidate will possess:

  • A minimum of 2 years of retail experience, including at least 1 year in a management or supervisory role.
  • A High School diploma or GED, or a College degree.
  • Experience in evaluating and hiring retail staff.
  • A willingness to work flexible hours, including evenings, weekends, and holidays as required.
  • The ability to lift up to 30 pounds and stand for extended periods.
  • Flexibility to open and close the store independently when necessary.
  • Previous experience in specialty or large retail environments is preferred.

About Us:

We are at the heart of the hospital experience. Our guests visit our store locations for various reasons while supporting loved ones in the hospital or taking breaks from work. Lori's Gifts has been a unique retailer serving over 300 hospitals nationwide for more than 40 years. Our growth is attributed to our compassionate employees who maintain strong relationships with the hospitals we serve. We are continuously enhancing our protocols to ensure a safe environment for both our employees and guests.

What We Offer:

  • Health Insurance and prescription benefits.
  • Legal Plan.
  • Commuter Benefits.
  • Paid Time Off.
  • Generous Employee Discounts.

Equal Employment Opportunity:

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We take pride in being an equal opportunity workplace.

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