Current jobs related to Retail Operations Leader at LensCrafters - Santa Monica, California - EssilorLuxottica

  • Retail Operations Leader

    2 months ago

    Santa Ana, California, United States The Salvation Army Full time

    About The Salvation Army Adult Rehabilitation Center (ARC)The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program dedicated to assisting men and women in their journey toward rehabilitation. We are deeply grateful for the contributions of our valued employees, who play a vital role in maintaining and enhancing the effectiveness of our...

  • Seasonal Stylist

    2 weeks ago

    Santa Monica, California, United States AllSaints Retail Full time

    About the RoleWe're seeking a talented Seasonal Stylist to join our team at AllSaints Retail. As a Seasonal Stylist, you'll be working in one of our iconic stores, inspiring our customers every day with your passion for fashion and exceptional customer service skills.As a key member of our sales team, you'll be responsible for providing an exceptional...

  • Retail Operations Manager

    7 days ago

    Santa Monica, California, United States The Black Tux Full time

    We're seeking a highly skilled Retail Operations Manager to lead our Santa Monica Showroom and up to 8 Area Nordstrom locations. This role requires a strong focus on executing processes and procedures to consistently provide an amazing customer experience, ensuring the showroom exceeds performance targets, and maintaining brand consistency.Key...

  • Retail Operations Manager

    2 weeks ago

    Santa Maria, California, United States Hibbett Retail, Inc. Full time

    Job Title: Retail Operations ManagerJoin Hibbett Retail, Inc. as a Retail Operations Manager and take on a challenging role that requires strong leadership and operational skills. As a key member of our team, you will be responsible for assisting the Store Manager in controlling the assets of Hibbett I City Gear.Key Responsibilities:Assist the Store Manager...

  • Retail Operations Assistant

    3 weeks ago

    Santa Ana, California, United States Hibbett Retail, Inc. Full time

    Job Title: Manager In TrainingThe Manager In Training is a key role within Hibbett Retail, Inc. that assists the Store Manager in overseeing the overall operations and administrative duties of the store. This position requires a strong understanding of each product area or department within the store, as well as the ability to determine the methods and...

  • Retail Management Leader

    6 days ago

    Santa Rosa, California, United States T-Mobile (MobileOne, LLC) Full time

    The Manager in Training (MIT) program at T-Mobile is a 90-day blended-learning experience designed to equip aspiring retail leaders with the skills and knowledge necessary to excel in a store management role. This comprehensive program takes place within our store locations, providing trainees with hands-on experience in all aspects of store operations. As a...

  • Optical Sales Professional

    2 weeks ago

    Santa Ana, California, United States EssilorLuxottica Full time

    Job SummaryThe Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. This role helps establish LensCrafters as the premier destination for all vision needs in your community.Main ResponsibilitiesConsistently deliver sales plan and company...

  • Associate Team Leader

    2 weeks ago

    Santa Monica, California, United States H&R Block Full time

    At H&R Block, we're looking for a skilled Associate Team Leader to support our retail office during tax season. As a key member of our team, you'll be responsible for ensuring exceptional client experiences and providing daily operations direction for the tax office. Your expertise will be crucial in leading daily activities, scheduling tax office...

  • Retail Merchandising Operations Manager

    2 weeks ago

    Santa Rosa, California, United States SAS Retail Services Full time

    Unlock Your Potential as an Overnight Retail Merchandising LeadAt SAS Retail Services, we're committed to delivering exceptional retail experiences. As an Overnight Retail Merchandising Lead, you'll play a critical role in driving sales opportunities for our stores and suppliers. If you're a detail-oriented and results-driven professional with a passion for...

  • Operating Room Management Leader

    2 weeks ago

    Santa Monica, California, United States Talent Search PRO Full time

    Job Summary:We are seeking an experienced RN Manager to lead our Operating Room team. The successful candidate will have a strong background in nursing leadership, with a focus on operating room management. The RN Manager will be responsible for overseeing daily operations, leading a team of nurses, and collaborating with other departments to ensure...

  • Sales Associate

    7 days ago

    Santa Clara, California, United States EssilorLuxottica Full time

    Job SummaryThe Sales Associate plays a vital role in delivering exceptional customer experiences and driving sales growth at LensCrafters. As a key member of our team, you will be responsible for providing top-notch eye care services, recommending personalized solutions, and fostering strong relationships with patients and customers.Key ResponsibilitiesSales...

  • Team Leader Position

    7 days ago

    Santa Monica, California, United States BIBIBOP Full time

    Team Leader Role OverviewBibibop is seeking a dynamic and motivated Team Leader to join our team. As a Team Leader, you will be responsible for leading by example, greeting guests with a friendly smile, and creating positive connections. You will oversee daily operations, including opening and closing procedures, shift transitions, and inventory management....

  • Café Experience Leader

    1 week ago

    Santa Monica, California, United States Capital One Full time

    About the Role:We are seeking a highly motivated and experienced leader to join our Capital One Café team as a Café Coach. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating legendary experiences for our customers.Key Responsibilities:Lead a team of Café Ambassadors to deliver exceptional customer...

  • Retail Business Development Leader

    2 weeks ago

    Santa Clara, California, United States Penn Foster Inc Full time

    Unlock the Power of Edge AI in RetailNVIDIA is revolutionizing the retail industry with cutting-edge edge AI solutions. As a Retail Business Development Leader, you will play a crucial role in driving the adoption of these innovative technologies across the globe.Key Responsibilities:Develop and execute go-to-market strategies for NVIDIA's edge AI solutions...

  • Sales Associate

    2 weeks ago

    Santa Clara, California, United States EssilorLuxottica Full time

    About the RoleThe Sales Associate plays a vital role in delivering exceptional customer experiences and driving sales growth at LensCrafters. As a key member of our team, you will be responsible for providing personalized service, recommending products, and ensuring every customer leaves the store satisfied.Key ResponsibilitiesDeliver sales results by...

  • Sales Associate

    4 weeks ago

    Santa Maria, California, United States EssilorLuxottica Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at LensCrafters. As a Sales Associate, you will play a key role in delivering exceptional customer service and ensuring every patient and customer has a positive experience in our store.Key ResponsibilitiesConsistently meet or exceed sales targets by...

  • Executive Sales Leader

    4 days ago

    Santa Monica, California, United States Citigroup Inc Full time

    The Executive Sales Leader - West Coast Branch position at Citigroup Inc. offers a unique opportunity to drive sales growth and lead a team of professionals in the dynamic financial services industry.About the RoleWe are seeking an experienced sales leader to spearhead our West Coast branch operations, fostering a culture of excellence and driving business...

  • Retail Sales Professional

    2 weeks ago

    Santa Monica, California, United States Zwilling J.A. Henckels Full time

    Zwilling J.A. Henckels is seeking a part-time Sales Associate to join our retail sales team. As a results-driven and self-motivated team player, you will be responsible for maximizing sales results, ensuring outstanding customer service, and maintaining optimal product presentation. Your culinary passion and excellent interpersonal and communication skills...

  • Seasonal Retail Store Associate

    3 weeks ago

    Santa Monica, California, United States adidas Full time

    Join the adidas Team as a Seasonal Retail Store AssociateWe are seeking a highly motivated and enthusiastic Seasonal Retail Store Associate to join our team at adidas. As a Seasonal Retail Store Associate, you will play a key role in delivering exceptional customer service and creating an engaging shopping experience for our customers.About the RoleThis is a...

  • Optical Sales Professional

    2 months ago

    Santa Clara, California, United States EssilorLuxottica Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at LensCrafters. As a Sales Associate, you will play a key role in delivering exceptional customer service and ensuring every patient and customer has a positive experience in our store.Key ResponsibilitiesConsistently meet or exceed sales targets by...

Retail Operations Leader at LensCrafters

2 months ago

Santa Monica, California, United States EssilorLuxottica Full time
Requisition ID: 852658
Store #: LensCrafters
Position: Full-Time

LensCrafters is a hub for innovators. We envision a future where cutting-edge technology meets a personalized approach to vision care. Our focus is on enhancing sight, as quality care allows us to appreciate the beauty of life. By learning from industry leaders, we continuously improve and uphold our legacy of excellence in optical standards, paving the way for future advancements in eye care.

At LensCrafters, we strive to ensure that every individual who walks through our doors experiences our dedication to exceptional care. This commitment extends to our team, as we prioritize their well-being, enabling them to deliver outstanding service to our customers and patients.

As a subsidiary of EssilorLuxottica, a global frontrunner in the design, production, and distribution of eyewear, we are dedicated to setting the standard in optical care.

GENERAL FUNCTION

The primary objective of the Retail Operations Leader is to serve as a guiding force within the LensCrafters framework. This role is pivotal in achieving key performance metrics by embodying the Brand Story and ensuring the seamless execution of customer interactions.

MAJOR DUTIES & RESPONSIBILITIES
  • Guarantee that the LensCrafters team delivers unparalleled Customer Service.
  • Facilitate training and mentorship for the team utilizing Company-provided resources.
  • Evaluate performance reports to devise and implement strategies aimed at enhancing store KPIs, including:
  • NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; among others.
  • Recruit and onboard a highly motivated team to ensure optimal staffing and scheduling.
  • Collaborate with the Doctor of Optometry to enhance the customer and patient experience while driving store KPIs.
  • Take pride in the store's presentation and guide the team in executing all operational, inventory, and visual tasks according to established guidelines to ensure the best experience for customers and patients.
  • Ensure the consistent implementation and maintenance of all Company-approved safety protocols to foster a safe and enjoyable work environment.
BASIC QUALIFICATIONS
  • High School diploma or equivalent.
  • 4+ years of management or supervisory experience.
  • Thorough understanding of operations, processes, and business implications.
  • Strong skills in influencing and negotiation.
  • Proficient in team building and management.
  • Knowledge of current optical theory and merchandise.
  • Effective communication and listening skills.
  • Strong basic math skills (addition, subtraction, multiplication, division).
  • Sales proficiency.
  • Familiarity with cash registers, computers, and calculators.
  • Ability to manage time effectively under tight deadlines.
PREFERRED QUALIFICATIONS
  • College degree or equivalent.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • LensCrafters Final Inspector Certification.
  • LensCrafters Quality, Fitting, and Adjusting Program.
  • Previous experience in customer service and retail.
  • Familiarity with current store merchandise.
  • High level of business acumen, including detailed knowledge of LC Dashboard.
Pay Range: 66,682.10

Employee compensation is influenced by various factors, including geographic location, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.