Production Support Specialist

1 week ago


Miami, United States Selby Jennings Full time
Job Summary

We are seeking a highly skilled Production Support Engineer to join our team at Selby Jennings. As a key member of our infrastructure team, you will be responsible for providing critical support and ownership of our production applications.

Key Responsibilities
  • End-to-end ownership of the production environment, ensuring stability, resilience, and timely delivery of new features and functionality.
  • Infrastructure management, incident response, and problem management to ensure seamless application performance.
  • Release planning and deployment, including support for cloud-based pipelines, applications, and infrastructure.
  • Capacity Planning and Business Continuity Planning (BCP) Testing to ensure business continuity.
  • Building strong relationships with development teams and end-users/clients to foster a collaborative environment.
  • Driving the DevOps and automation culture to improve efficiency and reduce downtime.
  • Proactively identifying problems and proposing solutions to improve application performance and user experience.
  • Focusing on client service and delivery to meet the needs of our business stakeholders.
Requirements
  • 7+ years' experience supporting an enterprise environment, with a background in Computer Science, Electrical Engineering, or equivalent field.
  • Excellent communication skills and a strong sense of urgency and ownership.
  • Experience supporting business-facing and financial applications, with strong scripting skills in Python (preferred), PowerShell, Perl, or equivalent.
  • Excellent SQL skills, with the ability to run and understand complex queries.
  • Ability to support both Windows and Unix/Linux environments.
  • Exposure to CI/CD, AWS, Kafka, and Data lakes.


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