Customer Service Representative

5 days ago


Presque Isle, Maine, United States MMG Insurance Full time
Job Title: Customer Service Representative

This is an exciting opportunity to join MMG Insurance as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our policyholders and agents.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Service Department. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance with policy information, claims, and other general inquiries.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and in-person interactions.
  • Assist policyholders and agents with policy information, claims, and other general inquiries.
  • Process customer credit card payments and other transactions.
  • Perform data entry and other administrative tasks to support the production and servicing of insurance policies.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
Requirements
  • Associate's degree and 1-2 years of related experience and/or training.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in computer software and systems, including imaging and data entry.
What We Offer

At MMG Insurance, we offer a competitive benefits package, including a strong 401(k) plan, industry education, and degree completion assistance. We also provide opportunities for professional development and growth within the company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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