Customer Service Representative

4 days ago


Presque Isle, Maine, United States MMG Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MMG Insurance. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
  • Claims and Policy Support: Assist customers with claims and policy-related issues, including processing claims, updating policy information, and providing documentation.
  • Data Entry: Accurately enter customer data into our computer system, ensuring that all information is up-to-date and accurate.
  • Communication: Develop and maintain strong relationships with customers, agents, and other stakeholders through effective communication and problem-solving skills.
  • Technical Support: Provide technical support to customers and agents, including troubleshooting and resolving technical issues related to our online services.
Requirements
  • Education: Associate's degree and 1-2 years of related experience and/or training, or equivalent combination of education and experience.
  • Skills: Excellent customer service skills, strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
  • Experience: 1-2 years of experience in a customer service or claims-related role, preferably in the insurance industry.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a strong 401(k) plan.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.


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