Guest Services Ambassador

3 days ago


Auburn Hills, Michigan, United States Gulf Coast Hotel Management, Inc. Full time
Job Title: Guest Services Representative

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Gulf Coast Hotel Management, Inc.

Job Summary:

The Guest Services Representative is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Check-in/Check-out: Organize and process guest arrivals and departures, ensuring accurate and efficient service.
  • Phone and Email Support: Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Special Requests: Handle guest requests and special needs, ensuring a personalized experience.
  • Room Assignments: Assign rooms to guests, ensuring accurate and efficient service.
  • Payment Processing: Process guest payments, ensuring accuracy and security.
  • Guest Communication: Communicate with guests regarding room availability, special requests, and other important information.
  • Team Collaboration: Work closely with other departments to ensure seamless service and resolve guest issues.
Requirements:
  • 1 Year Hospitality Experience: Previous experience in a hospitality setting, preferably in a front desk or guest services role.
  • Work Authorization: Valid work authorization required.
  • Flexible Schedule: Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
  • Health and Dental Insurance: Comprehensive health and dental insurance for full-time associates.
  • 401(k) with Employer Match: Employer-matched 401(k) plan for all associates.
  • Paid Time Off: Paid time off for all associates, per Associate Guide.
  • Company Paid Holidays: Six company-paid holidays for full-time associates.
  • Retention Bonus: Eligible for a retention bonus program, with rewards at 90 days and 6 months of employment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Gulf Coast Hotel Management, Inc.



  • Auburn Hills, Michigan, United States Gulf Coast Hotel Management, Inc. Full time

    Job DescriptionGulf Coast Hotel Management, Inc. is seeking a highly skilled and customer-focused Guest Service Representative to join our team.Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    As a vital member of our hospitality team, your role will focus on creating a welcoming atmosphere for all guests. Balancing professionalism with a friendly demeanor is essential as you assist guests throughout their stay.Key Responsibilities:Greet guests with warmth, assign accommodations, and provide essential instructions while ensuring privacyOffer...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    As a vital member of our hospitality team, your role is essential in creating a welcoming atmosphere for our guests. You will primarily focus on facilitating a smooth check-in and check-out process, ensuring that every guest enjoys a memorable stay.Key Responsibilities:Greet guests with warmth, assign accommodations, and provide essential information while...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    As a vital member of our hospitality team, your role will be centered around creating a welcoming atmosphere for all guests. You will play a crucial part in ensuring a seamless check-in and check-out process, contributing to an exceptional guest experience.Key Responsibilities:Greet guests with warmth, allocate rooms, and provide essential instructions while...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    As a vital member of our establishment, your role is to ensure a seamless experience for our guests. Balancing professionalism with a welcoming demeanor is essential in this position. Your primary responsibility will be to assist guests during their arrival and departure, ensuring their stay is enjoyable and memorable.Key Responsibilities:Greet guests with...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    As a key member of our hospitality team, your role will be pivotal in ensuring a seamless experience for our guests. Balancing professionalism with a welcoming demeanor is essential in this position.Key Responsibilities:Greet guests with warmth, allocate rooms, and provide essential instructions while maintaining privacyOffer insights on hotel amenities,...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    As a vital member of our hospitality team, your role is to blend professionalism with a welcoming demeanor. You will be primarily responsible for assisting guests during their arrival and departure, ensuring a memorable experience throughout their stay.Key Responsibilities:Greet guests with warmth, allocate rooms, and provide essential instructions while...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    Comprehensive Job OverviewWhat will be your responsibilities?As an Overnight Guest Services Representative, your primary role will be to warmly welcome and register guests while facilitating their check-out process, all in alignment with the hotel's commitment to exceptional guest service and financial success. Your key responsibilities will...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    Position OverviewBecome a valued member of the Candlewood Suites Auburn Hills team as an Overnight Guest Services RepresentativeIn this role, you will play a crucial part in delivering outstanding service to our guests while ensuring an efficient check-in and check-out experience. Your key responsibilities will include:Greeting and registering guests upon...


  • Bloomfield Hills, Michigan, United States Crescent Services Full time

    About the RoleCrescent Services is seeking a highly motivated and dedicated individual to join our team as a Friendly Servers. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide Exceptional Service: Greet and...


  • Auburn Hills, Michigan, United States Hampton Inn Full time

    Night Auditor Position:Objective: To accurately record all financial transactions and ensure the daily reconciliation of revenue streams while generating necessary reports.Key Responsibilities:Execute all auditing tasks as prescribed by the hotel and corporate standards on a daily basis.Confirm the status of all wake-up call requests and guarantee their...


  • Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

    Job SummaryHampton Inn - Auburn Hills North is seeking a highly skilled Front Office Manager to oversee the guest services department. As a key member of our team, you will be responsible for maintaining high standards of service quality, ensuring guest satisfaction, and driving revenue growth.Key ResponsibilitiesLeadership and SupervisionSupervise and train...

  • Brand Ambassador

    2 weeks ago


    Auburn Hills, Michigan, United States Movado Group Full time

    About the RoleMovado Group is seeking a dynamic individual to join our team as a Part-Time Sales Associate at our company store located in a prominent retail destination. As a member of our team, you will be an ambassador to our brands and will interact with clients in the sale of renowned timepieces.Key ResponsibilitiesAchieve or exceed personal sales goals...

  • Server Ambassador

    1 week ago


    Auburn Hills, Michigan, United States Rainforest Cafe Full time

    Overview:Be Part of a Thriving TeamWe're seeking a skilled Server to join our team at Rainforest Cafe, where we deliver exceptional guest experiences and foster a positive, inclusive work environment. Our employees are our greatest asset, and we offer structured programs for growth and career advancement.What We Offer:Comprehensive Training and Development...


  • Auburn Hills, Michigan, United States Valeo North America, Inc. Full time

    About the Role:As a Customer Service Representative at Valeo North America, Inc., you will be directly reporting to the Customer Service Manager. This is a key role in our Customer Service team, where you will be responsible for delivering exceptional customer experiences.Key Responsibilities:Provide best-in-class customer service to our clientsRespond to...


  • Auburn Hills, Michigan, United States Valeo North America, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Valeo North America, Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to customers via...


  • Auburn Hills, Michigan, United States Albertsons Full time

    A Day in the Life:As a Customer Service Representative at Albertsons Companies Inc., you will be part of a diverse and inclusive workforce that values different perspectives.Your role will involve guiding and inspiring customers to make their visit memorable, whether they are shopping for groceries or health needs.You will take pride in the work you do,...


  • Bloomfield Hills, Michigan, United States Planet Fitness Full time

    {"title": "Customer Service Representative", "description": "Join Our Team at Planet FitnessWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective...


  • Bloomfield Hills, Michigan, United States Planet Fitness Full time

    {"title": "Customer Service Representative", "description": "Join Our Team at Planet FitnessWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests,...


  • Farmington Hills, Michigan, United States Perfect Game Full time

    Job OverviewJoin our dynamic team at Perfect Game as a Guest Services Representative. In this role, you will serve as a Guest Experience Guide, ensuring that every visitor has an unforgettable time. Your responsibilities will include managing guest assignments, overseeing our waitlist, maintaining cleanliness in guest areas, and upholding our exceptional...