Customer Service Representative
4 weeks ago
Job Description
L&S Mechanical is a leading provider of new home construction services in the plumbing industry. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.
Key Responsibilities
- Provide front-line support to customers, resolving warranty and service issues in a timely and professional manner.
- Manage incoming phone calls and electronic requests, identifying customer needs and scheduling appointments efficiently.
- Collaborate with service technicians, production staff, and homeowners to ensure issues are resolved to customers' satisfaction.
- Process service-related billing, including compiling quotes and purchase orders for invoicing.
- Maintain accurate and current house files through daily data entry.
- Assign and dispatch work orders to the field based on customer needs.
- Provide support to field personnel and order materials to resolve incomplete work orders.
- File warranty claims for replacement parts.
Requirements
- 2+ years of experience in new home construction customer service.
- Proficient in basic computer skills, including data entry, MS Outlook, and Excel.
- Strong ability to build and maintain positive relationships with colleagues and customers.
- Effective problem-solving skills and a willingness to take on new projects.
- Ability to perform the physical demands of the position, working indoors with long periods of sitting, listening, and speaking on the telephone.
Benefits
- Medical, dental, and vision insurance.
- FSA with debit card.
- 401(k) employer match.
- Paid vacation and PTO.
- Paid holidays.
- Annualized reviews for merit increases.
- Potential for advancement.
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