Customer Service Representative

4 weeks ago


Richardson, Texas, United States L&S Mechanical Full time

Job Description

L&S Mechanical is a leading provider of new home construction services in the plumbing industry. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.

Key Responsibilities

  • Provide front-line support to customers, resolving warranty and service issues in a timely and professional manner.
  • Manage incoming phone calls and electronic requests, identifying customer needs and scheduling appointments efficiently.
  • Collaborate with service technicians, production staff, and homeowners to ensure issues are resolved to customers' satisfaction.
  • Process service-related billing, including compiling quotes and purchase orders for invoicing.
  • Maintain accurate and current house files through daily data entry.
  • Assign and dispatch work orders to the field based on customer needs.
  • Provide support to field personnel and order materials to resolve incomplete work orders.
  • File warranty claims for replacement parts.

Requirements

  • 2+ years of experience in new home construction customer service.
  • Proficient in basic computer skills, including data entry, MS Outlook, and Excel.
  • Strong ability to build and maintain positive relationships with colleagues and customers.
  • Effective problem-solving skills and a willingness to take on new projects.
  • Ability to perform the physical demands of the position, working indoors with long periods of sitting, listening, and speaking on the telephone.

Benefits

  • Medical, dental, and vision insurance.
  • FSA with debit card.
  • 401(k) employer match.
  • Paid vacation and PTO.
  • Paid holidays.
  • Annualized reviews for merit increases.
  • Potential for advancement.


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