Customer Service Representative

4 days ago

Richardson, Texas, United States Lennox Full time
About Lennox

Lennox is a leading manufacturer of residential and commercial climate-control solutions. With a rich history dating back over a century, the company is committed to innovation, sustainability, and customer satisfaction.

Job Description

As a Customer Service Specialist at Lennox, you will play a critical role in ensuring customer satisfaction by handling a high volume of incoming calls and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Handle inbound calls with professionalism and efficiency, addressing customer inquiries and providing timely support.
  • Accurately process orders, including material numbers, quantities, and pricing, and resolve line holds due to pricing discrepancies or materials not listed on pricing.
  • Manage customer service requests, including order status updates, acknowledgment requests, and invoice requests via phone and email.
  • Conduct research on part numbers to ensure accurate order processing and resolve issues related to product information.
  • Submit and manage credit and return requests for concealed damages, quantity shortages, carrier damages, pricing disputes, and other discrepancies as stated by the customer.
  • Assist sales representatives with order placement, status updates, inventory lookup, and customer-related concerns.
  • Review open orders for On-Time In-Full (OTIF) compliance and coordinate with production or supply chain for execution.
  • Create and develop a centralized point of contact HUB for order management/tracking.
  • Manage a high volume of Supply Chain or internal stakeholder requests or communications (via phone and/or email).
  • Collaborate with the next appropriate level of customer support to seek resolution to challenging inquiries/complaints, providing documentation and continual communication to the customer throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system (SalesForce, SAP, etc.).
  • Resolve conflict requests and provide solutions by exercising high levels of influencing, negotiation, and communication skills.
  • Propose new processes to drive continuous improvements and reduce inefficiencies.
  • Identify and communicate areas for process improvement to management.

Requirements:

  • High school diploma or equivalent combination of education and experience.
  • Bachelor's degree or equivalent preferred and 2 years related experience.
  • Excellent written and verbal communication skills, including effective listening skills.
  • Ability to learn and understand technical terminology.
  • Must be able to work in a fast-paced goal-oriented environment.
  • Able to handle multiple tasks, stay organized and focused on details.
  • Requires general knowledge of the organization and thorough knowledge of company, products, and services.
  • Requires ability to navigate a computerized data entry system or other relevant applications.

What We Offer:

  • Competitive base salary.
  • Annual Bonus based on company performance.
  • Excellent medical plans designed to support healthy lifestyles.
  • Mental and financial health programs.
  • Outstanding 401k with company match.
  • Employee stock purchase program.
  • Community involvement opportunities.
  • Robust employee assistance program.

We Value Diversity:

Lennox is an equal opportunity employer and seeks to recruit, develop, and retain the most talented people from a diverse candidate pool.

  • Customer Service Representative

    3 days ago

    Richardson, Texas, United States Chewy Fulfillment Centers Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Chewy Fulfillment Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our pet parents via phone, email, and chat. You will be the face of Chewy, and your...

  • Customer Service Representative

    1 day ago

    Richardson, Texas, United States Fossil Full time

    Customer Care RepresentativeFossil is seeking a Customer Care Representative to join our team. As a Customer Care Representative, you'll provide technical support to our internal team, collaborate with colleagues and external partners, ensure orders are processed smoothly, and offer exceptional support to both customers and fellow customer service...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States ReqRoute Inc Full time

    Job Title: Customer Service RepresentativeReqRoute, Inc is seeking a skilled Customer Service Representative to join our team in Richardson, TX. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide timely and effective customer service and support via...

  • Customer Service Representative

    2 weeks ago

    Richardson, Texas, United States Chewy Fulfillment Centers Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Chewy Fulfillment Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our pet parents via phone, email, and chat.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States DebtBlue Full time

    Job Title: Customer Service RepresentativeDebtBlue, LLC is a leading debt settlement organization dedicated to helping individuals and families overcome financial challenges. We are seeking a highly motivated and empathetic Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be the primary point of contact...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Health Care Service Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Advocate Specialist to join our team at Health Care Service Corporation. As a key member of our customer service team, you will be responsible for analyzing and resolving customer inquiries, providing coaching and guidance to customer service advocates, and expediting the processing of telephone and written...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States High 5 Full time

    Job Title: Call Center RepresentativeLocation: Richardson, TexasJob Summary:We are seeking a highly skilled Call Center Representative to join our team at High 5. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Agile People and Payroll LLC Full time

    About Agility Insurance ServicesWe are a leading National Field Marketing Organization (FMO) specializing in Medicare and Health Insurance enrollment. Our team is dedicated to providing exceptional service and support to our clients.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Golden Bank NA Full time

    Customer Service Representative Opportunity at Golden Bank NAWe are seeking a dedicated Customer Service Representative to deliver exceptional customer service while adhering to regulations and bank security procedures.Key Responsibilities:Execute teller operations with precision and efficiency.Identify and seize sales opportunities to promote bank products...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States AlphaGraphics Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries and...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for taking phone orders in a friendly and professional manner.Key ResponsibilitiesTake phone orders from customers in a friendly and professional manner.Prepare products for customer...

  • Customer Service Representative

    4 days ago

    Richardson, Texas, United States AlphaGraphics Full time

    Retail Customer Service RepresentativeWe are seeking a highly collaborative and dependable Retail Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in achieving this goal. Your primary responsibility will be to engage directly with customers through multiple channels, including inbound phone calls, chats, and email. You'll need to be...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Engage directly with customers through multiple channels, including phone calls, chats, and emailProvide...

  • Customer Service Representative

    1 month ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Engage with customers through multiple channels, including phone, chat, and emailProvide timely and effective resolutions to...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Agile People and Payroll LLC Full time

    Customer Service RepresentativeAgility Insurance Services is seeking a skilled Customer Service Representative to provide exceptional support to our insurance agents and brokers.Key Responsibilities:Communicate effectively with insurance professionals to identify sales opportunities and provide prompt customer service.Utilize bilingual skills to connect with...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States CommScope Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team in Charlotte, North Carolina. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in North America.Key Responsibilities:Identify customer requirements and work with cross-functional teams...

  • Customer Service Representative

    1 month ago

    Richardson, Texas, United States ReqRoute Inc Full time

    Job Title: Customer Service RepresentativeLocation: Richardson, TXPay Rate: $14/hr W2Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at ReqRoute Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide customer...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Chewy Full time

    Customer Service RepresentativeAt Chewy, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Engage with customers through multiple channels, including phone, chat, and emailProvide timely and effective resolutions to...

  • Customer Service Representative

    3 days ago

    Richardson, Texas, United States Gastamo Group Full time

    Birdcall is a rapidly growing, hip fast casual restaurant offering an all-natural, healthy dining experience with made to order food that our guests love. Community is truly the heart and soul of everything we do at Birdcall. That's why we created our ONE PERCENT initiative to donate 1% of our sales back into the local communities that we are fortunate...