Customer Service Representative

5 days ago


Richardson, Texas, United States Drury Hotels Company, LLC Full time

Unlock Your Potential at Drury Hotels

We're seeking a highly organized and friendly Customer Service Representative to join our team at Drury Hotels. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.

Key Responsibilities:

  • Assist guests with check-in and check-out, responding to their needs and resolving any issues in a professional and courteous manner.
  • Provide information about hotel amenities, services, and local attractions, promoting a positive image of Drury Hotels.
  • Manage front desk operations, including cash handling, guest records, and problem resolution.
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
  • Present a high standard of integrity, service, and hospitality, promoting the Drury culture to customers and colleagues.

What We're Looking For:

  • A warm and friendly demeanor, with excellent communication and interpersonal skills.
  • The ability to multitask, handle multiple responsibilities, and work effectively in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and operating office equipment.
  • Ability to speak and receive direction in English.
  • Willingness to work a variety of shifts, including evenings, weekends, and holidays.

Why Choose Drury Hotels?

  • Award-winning company with a reputation for excellence.
  • Competitive pay and benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and inclusive work environment.

Apply Today



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