Customer Service Representative
3 weeks ago
Job Summary:
Air Distribution Technologies, Inc. is seeking a Customer Service Representative to provide support for accounts and channels, process orders, and respond to customer inquiries.
Key Responsibilities:
- Act as primary communications link between customers, sales staff, plants, and other departments on inquiries, order-related issues, product information, credits, and other customer account issues.
- Process and change orders, credits, and product return authorizations.
- Run customer order reports to proactively get orders shipped.
- Promptly issue credit, debit, and return material authorizations.
- Manage customer orders from placement through shipment, providing accurate lead times and pricing verification.
- Responsible for assigned accounts and maintaining ongoing relationships with selected customers and sales staff.
- Perform other duties as assigned by the Customer Service Manager.
Requirements:
- 1-2 years of experience in customer service support preferably in manufacturing with heavy emphasis on sales, distribution, and manufacturer representatives.
- Basic math and typing skills.
- Good working knowledge of Excel and Word.
- Ability to respond and handle a high volume of customer inquiries.
- Competent telephone skills.
- High school diploma or equivalent.
- Ability to multi-task and work in a team environment.
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