Customer Service Representative

3 weeks ago


Richardson, Texas, United States Air Distribution Technologies, Inc. Full time

Job Summary:

Air Distribution Technologies, Inc. is seeking a Customer Service Representative to provide support for accounts and channels, process orders, and respond to customer inquiries.

Key Responsibilities:

  • Act as primary communications link between customers, sales staff, plants, and other departments on inquiries, order-related issues, product information, credits, and other customer account issues.
  • Process and change orders, credits, and product return authorizations.
  • Run customer order reports to proactively get orders shipped.
  • Promptly issue credit, debit, and return material authorizations.
  • Manage customer orders from placement through shipment, providing accurate lead times and pricing verification.
  • Responsible for assigned accounts and maintaining ongoing relationships with selected customers and sales staff.
  • Perform other duties as assigned by the Customer Service Manager.

Requirements:

  • 1-2 years of experience in customer service support preferably in manufacturing with heavy emphasis on sales, distribution, and manufacturer representatives.
  • Basic math and typing skills.
  • Good working knowledge of Excel and Word.
  • Ability to respond and handle a high volume of customer inquiries.
  • Competent telephone skills.
  • High school diploma or equivalent.
  • Ability to multi-task and work in a team environment.


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