Healthcare Receptionist and Assistant

2 weeks ago


Franklin, Ohio, United States OwlBridge Wellness Full time
Job Overview

Key Responsibilities

  • Uphold the core values of OwlBridge Wellness while contributing to team objectives through related tasks.
  • Utilize EMR systems, including Valant, and manage documentation through scanning, Word, Excel, Teams, Outlook, One Drive, and spreadsheets.
  • Possess a solid understanding of the CoverMyMeds platform and the prior authorization workflow.
  • Assist patients with the Valant patient portal as required.
  • Measure patient vitals and facilitate Genesight testing collection.
  • Maintain a courteous and professional phone demeanor while handling incoming calls.
  • Operate office equipment such as copiers, fax machines, and scanners.
  • Oversee daily front desk operations efficiently.
  • Demonstrate knowledge of insurance processes.
  • Provide exceptional customer service with a friendly and professional approach.
  • Utilize medical terminology effectively and assist Medical Assistants with patient inquiries.
  • Enhance patient satisfaction and optimize provider time by managing appointment scheduling through various communication methods.
  • Maintain patient accounts by accurately obtaining, recording, and updating personal and financial details.
  • Ensure revenue collection by recording and updating financial information, managing patient charges, and expediting third-party claims.
  • Safeguard patient rights by ensuring confidentiality of personal and financial data.
  • Support operational efficiency by adhering to established policies and procedures and reporting necessary changes.
  • Provide comfort to patients by addressing their concerns, answering questions, and maintaining a welcoming reception area.
  • Contribute to team success by achieving related outcomes as needed.
  • Manage office supply inventory by anticipating needs, placing orders, and monitoring equipment functionality.
  • Ensure the reception area is kept clean and organized.
  • Maintain an efficient schedule by managing appointments, waitlists, and follow-up tasks.
  • Accurately enter all insurance information to prevent errors.
  • Follow up with patients who missed appointments or canceled, maintaining proper documentation.
  • Verify insurance details through Availity and other carriers.
  • Conduct end-of-day balancing and closing procedures.
  • Ensure compliance with all front desk operational standards.

Essential Skills: Multi-tasking, Flexibility, Telephone Communication, Customer Service, Time Management, Organizational Skills, Attention to Detail, Scheduling, Proficiency in Word Processing, Professionalism, Quality Focus.



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