Customer Success Manager, CoCounsel

1 day ago


Minneapolis, Minnesota, United States Thomson Reuters Full time
About the Role

Thomson Reuters is seeking a highly skilled Customer Success Manager to join our team, working on the CoCounsel product. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and training, and driving long-term relationships with clients.

Key Responsibilities:
  • Develop and implement customized onboarding programs to meet client needs
  • Provide ongoing support and training to clients, ensuring they realize the full value of our software
  • Manage client accounts, identifying opportunities to enhance their experience and increase product adoption
  • Collaborate with internal teams to address client concerns and implement solutions
  • Stay up-to-date with industry trends and product developments to provide expert guidance to clients
  • Conduct regular check-ins with clients to ensure their needs are being met and provide proactive support
About You
  • You have a strong background in customer-facing roles, with a focus on delivering exceptional experiences
  • Experience working with law firms and attorneys is highly desirable
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients
  • You are a strategic thinker, able to identify opportunities to enhance client experiences and drive business growth
  • You are passionate about staying up-to-date with industry trends and product developments
What's in it for You?

As a Customer Success Manager at Thomson Reuters, you will have the opportunity to work with a talented team, driving innovation and excellence in customer experience. You will enjoy a comprehensive benefits package, including flexible work arrangements, professional development opportunities, and a competitive salary.

At Thomson Reuters, we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. We offer a range of benefits and programs to help you thrive in your role and beyond.



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