Customer Success Manager
4 days ago
VuMedi is a leading healthcare education platform that empowers doctors worldwide to improve patient care. As a Customer Success Manager, you will play a critical role in helping us achieve this mission.
Key Responsibilities- Build strong relationships with customers and stakeholders to understand their business goals and objectives.
- Develop and implement strategies to drive customer growth and ROI on the platform.
- Partner with customers to educate them on best practices in the industry and provide expert guidance.
- Lead the development and execution of customer programs, ensuring timely delivery and exceeding customer expectations.
- Identify and forecast expansion opportunities, collaborating with sales to successfully close deals.
- Maintain accurate CRM records to document customer status and updates.
- Achieve/exceed renewal rate targets across assigned accounts.
- Conduct regular business reviews and lead presentations to key stakeholders to effectively communicate ROI and reinforce value proposition.
- 5+ years of customer success or account management experience.
- Highly consultative, business savvy, and excellent analytical skills, with the ability to understand complex data and make data-driven decisions.
- Excellent verbal and written communication skills, with experience managing complex projects and multiple stakeholders.
- Technical savvy, with experience working with data integration and CRM tools.
- Eager to learn about evolving healthcare trends and proactive in finding creative solutions for customers.
- Empathetic and customer-focused, with a passion for helping customers achieve their goals.
- A career-changing opportunity to build a healthcare start-up with exponential growth potential.
- A chance to make a direct impact on company growth and contribute to improving patient care.
- A collaborative and dynamic work environment that values innovation and customer satisfaction.
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Customer Success Manager
5 days ago
Minneapolis, Minnesota, United States VuMedi Full time{"title": "Customer Success Manager", "description": "About the RoleVuMedi is a leading healthcare education platform that empowers doctors worldwide to improve patient care. We're seeking a Customer Success Manager to help us deliver exceptional value to our customers and drive business growth.This role requires a consultative and business-savvy individual...
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