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Customer Success Manager

2 months ago

Minneapolis, Minnesota, United States Miovision Technologies Full time
About Miovision Technologies

Miovision Technologies is a global industry leader providing innovative solutions to improve traffic management. Our cutting-edge technology collects multimodal traffic data, uncovering actionable insights that help organizations optimize their road networks. With a strong presence in North America, Europe, and Asia, we empower agencies and organizations to create safer, more efficient, and sustainable transportation systems.

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for proactively managing post-sales customer relationships, measuring customer health, and driving revenue growth. Your expertise will help us deliver exceptional customer experiences, ensuring our customers achieve maximum ROI from our solutions.

Key Responsibilities
  • Successfully manage customer relationships from onboarding to renewal, including adoption and expansion.
  • Develop trusted relationships with customers, including executive sponsors, key contacts, and end-users.
  • Own a book of business with partners and customers, driving retention and growth rates.
  • Effectively advocate for customers and collaborate with cross-functional teams to evolve and improve the customer experience.
  • Proactively monitor and manage customer health, risk, escalations, and opportunities.
Requirements
  • Bachelor's degree or equivalent experience in information technology, engineering, or business development.
  • 5+ years of experience in technical account management, project management, installation, or configuration in a technical field.
  • Results-oriented with a proven track record of driving technical and commercial outcomes.
  • Strong oral and written communication skills.
  • Ability to learn technical concepts and align them with customer requirements.
Preferred Qualifications
  • Experience in the traffic and ITS industry.
  • Experience with networking and IoT.
  • Fluency in additional languages (French or Spanish preferred).
What We Offer
  • Comprehensive health benefits starting on day one.
  • Variable Incentive Plan.
  • 401(k) matching.
  • Mio-Days: extended three-day weekends and a Holiday Shutdown in December.
  • Internet subsidy and remote work allowance.
  • Unlimited vacation policy.
  • Virtual fitness classes.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.