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Customer Success Manager

2 months ago

Minneapolis, Minnesota, United States VuMedi Full time
{"title": "Customer Success Manager", "description": "About the Role

VuMedi is a leading healthcare education platform that empowers doctors worldwide to improve patient care. We're seeking a Customer Success Manager to help us deliver exceptional value to our customers and drive business growth.

This role requires a consultative and business-savvy individual who can build meaningful relationships with customers, understand their goals, and make data-driven decisions to drive success.

Key Responsibilities
  • Develop and execute customer success strategies to drive business growth and improve patient care
  • Partner with customers to understand their needs and provide tailored solutions
  • Lead the development and management of customer programs, tracking progress and communicating updates
  • Identify and forecast expansion opportunities and collaborate with sales to close deals
  • Maintain detailed CRM records to document customer status and updates
  • Achieve/exceed renewal rate targets across assigned accounts
  • Conduct regular business reviews and lead presentations to key stakeholders to communicate ROI and reinforce value proposition
Requirements
  • 5+ years of customer success or account management experience
  • Excellent analytical skills and ability to understand complex data
  • Strong verbal and written communication skills
  • Experience managing complex projects with multiple deliverables and key stakeholders
  • Technical savvy and ability to learn new systems
  • Eager to learn about evolving healthcare trends and proactive in finding creative solutions
  • Empathetic to customer needs and committed to helping them achieve their goals
What We Offer
  • Career-changing opportunity to build a healthcare start-up with exponential growth
  • Make a direct impact on company growth and improve patient care
  • Be part of a company beloved by doctors and making a difference every day
", "lang_code": "en-US"}