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Senior Customer Success Manager

2 months ago

Minneapolis, Minnesota, United States Motorola Solutions Full time
Job Title: Senior Customer Success Manager

At Motorola Solutions, we're committed to helping our customers achieve their goals and succeed in their missions. As a Senior Customer Success Manager, you will play a critical role in driving user adoption and satisfaction, ensuring high customer retention, and forging highly effective customer partnerships.

Key Responsibilities:
  • Engage with customers post-sale to drive user adoption and satisfaction
  • Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts
  • Work with targeted customers to develop a proactive individual customer success plan, including establishing critical goals and key performance indicators
  • Leverage knowledge of public safety best practices to provide credible recommendations that influence decision-making
  • Work closely with multiple cross-functional teams to provide invaluable insight into customer needs and challenges
  • Monitor and manage adoption and use metrics to ensure customers are utilizing the full Motorola Software Suite
  • Create success plans for customers and document customer progress toward established goals and results
  • Work closely with marketing and training teams to provide customers with regular updates on best practices and what's new
  • Monitor the health of all customers in your assigned portfolio to proactively identify and address issues impacting the customer's experience
  • Document customer interactions and keep contact and customer data current and accurate
  • Develop and continually nurture a deep understanding of Motorola's product line to ensure proper implementation and use in every customer's environment
  • Learn and share industry best practices to solve customer needs
  • Use and analyze data to drive decisions and strategies on how to manage your portfolio
Requirements:
  • Bachelor's degree and 5+ years of experience in product management, customer success, and/or account management
  • 2+ years of experience working with Enterprise-level customers
  • Working knowledge of Motorola Solutions Software, including APX NEXT application services, CommandCentral, AWARE, and Unified Communications
  • Ability to travel 30-50% to customers
What We Offer:
  • Incentive bonus plans
  • Medical, dental, vision benefits
  • 401K with company match
  • 10 paid holidays
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave

Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. If you require an accommodation, please email us.