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Patient Service Representative

2 months ago


Marina del Rey, California, United States Cedars-Sinai Full time
Job Summary

Cedars-Sinai is seeking a highly skilled Patient Service Representative to join our team in the Neurology department at our Marina location. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Provide Outstanding Patient Care: Deliver exceptional customer service to patients, families, and healthcare providers through effective communication, empathy, and a patient-centered approach.
  • Manage Patient Scheduling and Registration: Schedule appointments, complete patient registration, and collect patient payments in a timely and accurate manner.
  • Process and Track Referrals and Authorizations: Manage referrals and authorizations for various insurance types, ensuring seamless communication with patients, providers, and payers.
  • Assist with Clinical Operations: Support clinical staff with tasks such as data entry, chart preparation, and other administrative duties as needed.
  • Participate in Quality Improvement Initiatives: Collaborate with the healthcare team to identify opportunities for process improvements and implement changes to enhance patient care and satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Two years of experience in a healthcare setting, preferably in a patient service or administrative role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in electronic medical records systems.
About Cedars-Sinai

Cedars-Sinai is a leader in providing high-quality healthcare services to the Los Angeles community. Our team is dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals.