Service BDC Representative

20 hours ago

Marina del Rey, California, United States Westside Investments Full time
Job Title: Service BDC Representative

Job Summary: We are seeking a highly skilled Service BDC Representative to join our team at Westside Investments. As a key member of our service department, you will be responsible for coordinating and monitoring the activity of the service department to ensure customer satisfaction.

Key Responsibilities:

  • Assist with incoming service phone calls and schedule service appointments.
  • Follow up with customers to ensure complete satisfaction and resolve any issues.
  • Monitor and reschedule missed or late service appointments.
  • Respond to service internet leads and set up service department appointments accordingly.
  • Follow policies and procedures as set forth in the Employee Handbook.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge, Skills and Abilities Required:

Educational: High school diploma or the equivalent.

Experience: One year automotive or related industry experience.

Special Skills: Ability to read and comprehend instructions and information, superior communication and customer service skills, and ability to use personal computer applications including word processing and spreadsheet software.

Physical Demands and Working Conditions:

The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles.

Disclaimer: The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described or of the skills and abilities required to perform the job.

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