Administrative Assistant

6 days ago


Springfield, Massachusetts, United States Greater Springfield Senior Services, Inc. (GSSSI) Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our Client Services Department. The successful candidate will provide administrative support to our team, ensuring the smooth operation of our services.

Key Responsibilities
  • Process service data entry, including openings, effective dates, changes, closings, and transfers for consumers between care enrollments.
  • Communicate with providers regarding service authorizations and maintain current schedules in SAMS.
  • Verify client service resumptions with providers.
  • Assist in conducting and recording results of client and staff satisfaction surveys.
  • Track provider changes and personal care start dates, and relay this information to the nursing department.
  • Follow up on the status of outstanding referrals and service changes with providers.
  • Provide administrative support to other members of the Purchased Services Department as assigned.
  • Maintain good customer relations with providers.
Requirements
  • High School Diploma or equivalent.
  • Two years of general office experience.
  • Excellent telephone skills.
Benefits

As a not-for-profit organization, we offer a range of benefits to our employees, including eligibility for the Public Service Loan Forgiveness (PSLF) Program for student loans.



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