Americas Workplace Experience Director

2 weeks ago

New York, New York, United States CBRE Full time
About the Role

The Americas Workplace Experience Director will serve as the primary client contact for the delivery of CBRE's Experience Services and Hospitality Program, focusing on increasing individual well-being, personal productivity, and organizational effectiveness for our client.

This role is part of the Account Leadership team and is responsible for managing our strategy for delivery of Experience Services across the globe, delivering tangible concepts to a diverse customer base, and managing long-term value across the Experience platform.

Key Responsibilities
  • Lead by example to deliver exceptional five-star Experience service within the corporate environment.
  • Direct the Experience Services team globally to deliver service levels within the prescribed scope and budget.
  • Review and contribute to client's strategic plans and determine appropriate staffing levels to meet expectations.
  • Establish savings goals and create action plans to improve financial position(s).
  • Set goals and direction to meet and exceed client expectations.
  • Manage development, production, quality, and retention of Experience Services team across the globe.
  • Provide vision, strategy, and implementation guidance for full scope of Experience Services.
  • Support the global food services provision being delivered to the client from an operational excellence and training standpoint.
  • Remain informed about developments within the Experience Services industry and network with in-company subject matter experts to bring world-class solutions to bear for the client.
  • Monitor key service delivery metrics and take corrective action as needed.
  • Ensure safety standards are met by those delivering Experience Services, whether company employees or third-party service providers.
  • Ensure necessary tools and technology are available for Experience Services teams and clients.
  • Deliver strategic plan for utilization of vendor partnerships.
  • Maintain relationships with vendors who provide services and goods.
  • Ensure orientation is best in class throughout the cross-regional disparate portfolio.
  • Ensure quality and regular audits of the Service Business Continuity plan.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma/A Levels (or country equivalent) required.

Bachelor's degree (BA/BSc) or other relevant vocational training preferred.

Minimum of 10+ years related experience, with 5 of those in senior management role (e.g., Hotel General Manager, Front of House Manager, Hospitality, Corporate Food Service, Experience Manager, or Event Manager) within a luxury environment.

Proficient French is preferred.

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