Workplace Experience Ambassador
5 days ago
The Workplace Experience Ambassador is a key role within our organization, responsible for delivering exceptional client experience every day. This involves enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
Key Responsibilities:- Directly support the Facility Manager with ongoing facility and team-related responsibilities.
- Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to services within the workplace.
- Coordinate Ambassador services and ensure they are executed in a manner consistent with SLAs, standard processes, professional brand image, and applicable local laws, rules, and regulations.
- Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, and regulations.
- Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.
- Strive to continually improve experience service performance and achieve and exceed goals, including performance goals, team goals, and client goals and objectives.
- Assist with the coordination and scheduling of maintenance activities, including scheduling freight, loading dock, and other building support in the Property Management system.
- Assist management and staff with operational reporting, budgeting, financial systems, maintaining spend trackers, other miscellaneous trackers, and purchasing as necessary.
- Create Purchase Orders, verify work is completed by goods receipting, and update financial systems and all trackers.
- Respond to all work orders in Corrigo in a timely manner, ensuring KPI compliance and excellent customer service.
- Coordinate special events in support of clients or Jones Lang LaSalle.
- Bachelor's degree or equivalent.
- 3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred.
- Exceptional customer service skills and professionalism with a passion for hospitality.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
- Ability to work independently - strong prioritization and time management skills.
- Ability to work with diverse teams - lead by example; respectful, cooperative, accountable.
- Excellent verbal and written communication skills with the ability to communicate professionally.
- Excellent organizational skills and process management.
- Ability to adapt to new devices, technology, and applications.
- Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
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