Workplace Experience Ambassador

6 days ago


New York, New York, United States Educated Solutions Corp Full time
Workplace Experience Concierge

We are seeking a highly skilled and experienced Workplace Experience Concierge to join our team at Educated Solutions Corp. This is a part-time contract role that requires working onsite in New York, NY, with a schedule of Tuesday, Wednesday, and Thursday from 7:30am to 4:30pm.

Key Responsibilities:
  • Provide Exceptional Customer Service: Display a warm, friendly, and professional greeting to all visitors, answering phone calls in a courteous and efficient manner.
  • Manage Service Requests: Maintain accurate records of service requests and their status, ensuring prompt and thorough responses to inquiries.
  • Coordinate Activities: Arrange and confirm recreational, dining, and business activities, serving as the point-of-contact for the facilities team.
  • Follow Security Procedures: Adhere to security and emergency procedures as defined for the property, responding to emergency situations in a calm and efficient manner.
Requirements:
  • Customer Service Experience: 1+ year of experience in customer-facing roles, with a strong focus on problem-solving and adaptability.
  • Technical Skills: Intermediate skills with Microsoft Office Suite and handheld mobile technologies, with a strong knowledge of the surrounding area and its recreational, hospitality, and business-related information.
  • Education: High School Diploma or equivalent.
  • Physical Demands: Ability to stand, walk, climb stairs/ladders, and lift/carry heavy loads of less than 30 lbs.
Preferred Qualifications:
  • Hospitality Accreditations: Preferred, but not required.


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